PENGENALAN KONFLIK adalah merupakan sebahagian daripada kehidupan di dalam sesebuah organisasi. Empat bentuk konflik yang biasa berlaku ialah konflik matlamat, konflik kognitif, konflik afektif dan konflik prosedur. Konflik tidak semestinya bersifat meruntuhkan kepada seseorang individu atau organisasi. Melalui pengurusan konflik yang berkesan, kesan negatif yang terhasil daripada sesuatu konflik boleh membuahkan hasil dan persepsi yang...

INTRODUCTION The 5S concept is meant to make the workplace cleaner and safer and our job more simpler and more satisfying. It’s about how to create a workplace that is clearly organized, free of clutter, arranged so you can find things, and sparkling clean - a place where anyone would be proud to work. The...

MICROSOFT OFFICE MASTERY SERIES   COURSE REQUIREMENT Participants should be able to use a PC at the beginner level; Basic knowledge and functionality of Microsoft Word; Microsoft Office 2013 and above   MICROSOFT WORD Microsoft Word is an under-rated software. Most of the Users will assumed that Microsoft Word is a very easy software to...

PENGENALAN Aktiviti dalam organisasi perlu diurus dengan sistematik bagi memastikan perlaksanaan dan penilaian kepada pelaksanaan dilakukan dengan baik. Kertas cadangan berfungsi sebagai instrumen untuk memudahkan pihak pengurusan memahami cadangan dan gerak kerja bagi pelaksanaan satu-satu aktiviti. Kertas laporan pula berfungsi sebagai instrumen untuk rekod dan penilaian pelaksanaan aktiviti yang sudah dilaksanakan. Kertas cadangan yang baik...

PENGENALAN Pengurusan Stor adalah aktiviti “menerima barang-barang atau bahan-bahan, memelihara keselamatannya semasa didalam simpanan - supaya tidak mengalami kerosakan dan tidak diambil tanpa kebenaran, mengeluarkannya dalam kuantiti yang betul, pada masa yang betul dan kepada tempat yang betul dan memberikan perkhidmatan ini dengan kadar cepat dan kos yang minimum.” Sebuah stor adalah tempat di mana...

INTRODUCTION Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. Research has found that workers who experience conflict in their workplace are up to 70% less productive in their jobs....

INTRODUCTION Image is not just the way you dress, looks and individual physiques. Professional image world offers individual with packages that will shows competencies and characteristics while working. Staff with attractive, charming personalities are an important assets for an organization. With professional image, staff’s quality and reputations will increase and glows in appearance, etiquettes and...

INTRODUCTION Root Cause Analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented. It is a comprehensive term encompassing a collection of problem solving methods used to identify the real cause of a non- conformance or quality problem. The 8D PROBLEM SOLVING...

PENGENALAN Seorang Pembantu Tadbir adalah seorang ahli organisasi yang sangat penting. Ini adalah kerana tanpa sokongan yang padu daripada para Pembantu Tadbir, perjalanan organisasi tidak akan dapat berjalan dengan lancar. Pejabat adalah merupakan nadi sesebuah organisasi - di mana semua aktiviti perniagaan bermula dan tertumpu. Keberkesanan sistem pentadbiraan akan hanya tercapai jika para Pembantu Tadbir...

INTRODUCTION There is an art to business success - the art of negotiation. It’s the art of making a deal -  a matter of persuasion rather than a crude power play. It’s the art of making the other person your friend, rather than your enemy, no mater how though a bargain you strike. It’s the...

INTRODUCTION This comprehensive 2 day training program is designed to build upon your existing Excel knowledge and take your skills to the next level. Throughout the day, we will dive into intermediate-level concepts and techniques that will empower you to manipulate data, perform advanced calculations, and create visually appealing reports and analyses. This training is...

PENGENALAN Peralihan daripada pengurusan manual kepada digital kini menjadi keperluan bagi memastikan kecekapan, ketepatan dan kelancaran operasi di pejabat. Kursus ini direka untuk membantu peserta memahami konsep transformasi digital, menguasai kemahiran penggunaan aplikasi terkini seperti ChatGPT dan Copilot, serta mengaplikasikan teknologi ini untuk meningkatkan produktiviti. Melalui 8 modul pembelajaran, peserta akan mempelajari cara menggunakan teknologi...

INTRODUCTION Time management is not merely a skill; it's a strategic approach essential for personal and professional success. In a world characterized by constant demands and evolving priorities, effective time management is the linchpin that ensures optimal productivity, reduced stress, and overall well-being. This rationale seeks to underscore the critical importance of time management as...

INTRODUCTION Ineffective supervision and leadership could lead to high turnover and absenteeism, employee conflicts and disciplinary problems. Ultimately, the organization will have lower productivity and poor or morale. Leaders and Supervisors must be trained and must develop with essential leadership and supervisory skills to enable them to deal with day-to-day people problems and situations.  ...

PENDAHULUAN Pengetahuan dan kebolehan menulis adalah satu kemahiran yang sangat penting bagi kakitangan yang diberikan tugas sedemikian di dalam sesebuah organisasi terutama bila berurusan dengan pihak kerajaan. Kemahiran ini mampu menghasilkan penulisan yang berkualiti dan mencapai objektif yang ditetapkan serta melambangkan tahap profesionalisma mereka. Terdapat banyak bentuk penulisan yang kerap diperlukan di dalam sesebuah organisasi...

INTRODUCTION This comprehensive one-day training program is designed to build upon your existing Excel knowledge and take your skills to the next level. Throughout the day, we will dive into intermediate-level concepts and techniques that will empower you to manipulate data, perform advanced calculations, and create visually appealing reports and analyses. This training is specifically...

PENGENALAN Kursus ini bertujuan bagi membantu mempertingkatkan personaliti dan kemahiran diri sebagai seorang pemandu kenderaan. Kemahiran pemanduan dan undang-undang jalanraya akan menjadikan mereka seorang pemandu yang profesional, beretika dan             boleh berkomunikasi secara profesional. Pendedahan kepada aspek teknikal asas kepada sesebuah kenderaan boleh membantu mereka memahami teknik pengawalan kenderaan dengan lebih sempurna dan selamat. Kursus...

INTRODUCTION In today’s fast-paced office environment, artificial intelligence tools like ChatGPT, Microsoft Copilot, and Canva have revolutionized the way we work. This course empowers office professionals to harness the capabilities of AI to streamline communication, automate repetitive tasks, improve document management, and enhance visual content creation. By the end of the course, participants will be...

INTRODUCTION Looking our best is never more important than in a professional setting. The way we present ourselves convey many hidden and subtle messages to clients and colleagues about our work ethic and professionalism. In today’s fast-paced business world, impressions regarding your competence, intelligence, and reliability are often formed within seconds, often based on your...

INTRODUCTION The 7QC Tools is a continuous improvement tool used in four repetitive stage and seven systematic steps  for addressing the problems or issues using PLAN, DO, Check and Act. It shows that improvement programs must start with careful planning, execution, good control, continuous monitoring and genuine act by documenting it besides leveraging the improvement...