INTRODUCTION

Root Cause Analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented. It is a comprehensive term encompassing a collection of problem solving methods used to identify the real cause of a non- conformance or quality problem.

The 8D PROBLEM SOLVING PROCESS is a detailed, team oriented approach to solving critical problems in the production process. The goals of this method are to find the root cause of a problem, develop containment actions to protect customers and take corrective action to prevent similar problems in the future.

The strength of the 8D process lies in its structure, discipline and methodology. 8D uses a composite methodology, utilizing best practices from various existing approaches. It is a problem solving method that drives systemic change, improving an entire process in order to avoid not only the problem at hand but also other issues that may stem from a systemic failure.

The EIGHT DISCIPLINES (8D) MODEL is a problem solving approach typically employed by quality engineers or other professionals and commonly used by the automotive industry. Its purpose is to identify, correct, and eliminate recurring problems, and it is useful in product and process improvement.

The approach establishes a permanent corrective action based on statistical analysis of the problem and focuses on the origin of the problem by determining its root causes. Although it originally comprised eight stages, or disciplines, it was later augmented by an initial planning stage.

LEARNING OUTCOMES

Upon successful completion of this module, participants should be able to:

• Discuss the basics of solving problems
• Elaborate why root cause analysis is important in tackling problems at the workplace
• Discuss the 8D (8 Disciplines) Problem Solving approach
• Apply the appropriate tools in a holistic way in order to discover the root causes of problems in the workplace and take measures to prevent them from recurring

COURSE CONTENTS

MODULE 1 : PROBLEM SOLVING AND ROOT CAUSE ANALYSIS

• Problem solving – the basics
• Understanding the difference between
  • Problems
  • Symptoms
  • Causes
• Root Cause Analysis – What is it?
• Why perform Root Cause Analysis?
• Defining the problem
• Tracing a problem to its origin
• Inter-relation between system and events
• Three basic type of causes

MODULE 2 : THE 6-STEP PROBLEM SOLVING PROCESS

• Step 1 : Problem identification
• Step 2 : Structuring the problem
• Step 3 : Looking for possible solutions
• Step 4 : Making a decision
• Step 5 : Implementation
• Step 6 : Monitoring and seeking feedback

MODULE 3 : IS-IS NOT ANALYSIS

• What is the IS-IS NOT Analysis?
• When to use the IS-IS NOT Analysis?
• How to use the IS-IS NOT Analysis?
• Application of IS-IS NOT Analysis

MODULE 4 : AFFINITY DIAGRAM

• Description of Affinity Diagram
• When to use an Affinity Diagram?
• How to use an Affinity Diagram?
• Application of Affinity Diagram

MODULE 5 : 5 – WHY ANALYSIS

• Description of 5-Why’s
• When to use the 5-Why’s?
• How to use the 5-Why’s?
• Application of 5-Why’s

MODULE 6 : CAUSE AND EFFECT ANALYSIS / FISHBONE DIAGRAM

• What is Cause and Effect Diagram?
• Solve Problems not Symptoms
• Why use the Cause and Effect Diagram?
• A pragmatic way of doing Root Cause Analysis
• How to use the Cause and Effect Diagram?
• How do we know what we don’t know?

MODULE 7 : FAILURE MODE AND EFFECT ANALYSIS (FMEA)

• What is Failure Mode and Effect Analysis?
• When to use the Failure Mode and Effect Analysis?
• How to use the Failure Mode and Effect Analysis?
• Application of the Failure Mode and Effect Analysis
• Design FMEA
• Process FMEA

MODULE 8 : PLAN – DO – CHECK – ACT (PDCA)

• Description of Plan Do Check Act
• When to use Plan Do Check Act?
• How to use Plan Do Check Act?
• Application of Plan Do Check Act

MODULE 9 : 8D PROBLEM SOLVING

• What is 8D (8 Disciplines) problem solving approach?
• Role of 8D Problem Solving Approach
• 8D Problem Solving Process
• 8D Problem Solving Tools

SIAPA YANG PATUT HADIR

Terbuka kepada pegawai-pegawai eksekutif, penyelia, ketua unit / ketua bahagian, ketua jabatan, pengurus dalam sesebuah organisasisan kertas kerja / laporan atau sesiapa sahaja

FEES

INDIVIDU RM1,000.00 seorang

EARLY BIRD RM800.00 seorang

(14 hari sebelum kursus)

BERDUA RM900.00 seorang

BERTIGA > RM850.00 seorang

(Fees – tanpa penginapan)

PENCERAMAH (TRAINER)

Ismail Hashim

Mazdurah Mohd Zin