INTRODUCTION

The 7QC Tools is a continuous improvement tool used in four repetitive stage and seven systematic steps  for addressing the problems or issues using PLAN, DO, Check and Act. It shows that improvement programs must start with careful planning, execution, good control, continuous monitoring and genuine act by documenting it besides leveraging the improvement to other systems or lines. With the use of 7QC tools and PDCA we are able to identify the root cause of a problem for effective and permanent counter measures or corrective action. The 7QC Tools are time-tested, excellent problem-solving techniques. The renowned Quality Guru, Mr. Kaoru Ishikawa once said, “More than 95% of the problems    in a company can be solved by the 7 QC Tools.” Besides that the 7 QC tools prescribed in this course are the fundamental techniques used at the different stages in the PDCA cycle.

OBJECTIVES

This programme aims to help delegates the understanding on:

• HOW and WHEN to use the 7 QC Tools
• HOW the 7QC Tools can be integrated into the Quality Management and other applicable   Management
• How the 7QC tools are used together in the PDCA problem solving methodology
• It act as a quality performance planning, quality problem solving and quality improvement tools
• To build a performance and action oriented production supervisor
• To enhance Teamwork among workers in addressing quality related problems
• Root cause problem solving
• Towards world class manufacturing standards in production environment

LEARNING OUTCOMES

Upon completion of this programme, participants are able to:

• Better comprehend & deploy effective problem solving techniques in their organization
• Assist the company in fulfilling the requirement of ISO 9001:2015 and other quality management
• Experience hands-on and realistic sharing on the application of the7QC tools to various
• Practical application of 7QC Tools in Seven Step PDCA – A Step-by-Step Approach for Production Supervisor
• Use or develop own Excel templates to assist in the application of 7 QC

COURSE CONTENT

1. What is Quality and cost of poor Quality?
2. How can we contribute to quality in Organization? (PDCA + 7QC Tools)
3. Why we need a systematic problem solving methodology and tools? (Symptoms Vs Root Cause)
4. What are 7QC Tools?
   • Flow Chart
   • Check sheet
   • Pareto Diagram
   • Fishbone Diagram (Cause-and-effect diagram)/ Brain storming / Affinity Diagram
   • Stratification and Scatter plot
   • Histogram
   • Graph (bar, pie, line) and Control Charts
   • Review the practical application of 7QC Tools in seven Step PDCA – A Step-by-Step Approach for Production personal in systematic problem solving
5. What is Root cause analysis?
6. What is effective Problem solving?
7. The effective Problem Solving continuous improvement cycle
8. Hand on workshop

METHODOLOGY

An adult learning approach using a combination of lectures and simulation, exercises, management games & group discussions

TRAINER

Mirza Maniraj Abdullah or

Shri Shanmuganathan

FEES (WITHOUT ACCOMODATION)

RM1,100.00 per pax

Early Bird RM1,000.00 per pax

(20 days before program)

2 pax RM 1,050.00 per pax

3 pax > RM1,000.00 per pax