INTRODUCTION Emergency situations can be fire, chemical spill, toxic release, flood, earthquake and etc. Costs related to emergencies can significantly impact an organization’s financial health. A significant amount of money has been lost in many parts of the world due to the effects of emergencies. Apart from reducing spending on emergencies, an effective response to...

INTRODUCTION Whether you need to crunch numbers for sales, inventory, information technology, human resources, or other organizational purposes and departments, the ability to get the right information to the right people at the right time can create a powerful competitive advantage. After all, the world runs on data more than ever before and that's a...

PENGENALAN Pengurusan sumber manusia adalah sesuatu yang penting dan perlu di lakukan dengan baik, sempurna dan beretika oleh mana-mana organisasi tidak kira organisasi itu kecil ataupun besar. Pekerja atau sumber manusia adalah aset utama sesebuah organisasi, justeru itu ianya hendaklah di jaga, di bangun, di selia dan di wujudkan peluang kerjaya untuk mengekalkan mereka agar...

INTRODUCTION Supervisors are link s between management and shop floor workers. They are normally responsible for the performance and productivity of their subordinates. This program aims to provide the participants with the skills  and techniques of modern supervision in managing difficult people because according to Zawacki that 80% of supervisor’s problem are people problems. It...

PENGENALAN Kursus ini bertujuan bagi membantu mempertingkatkan personaliti dan kemahiran diri sebagai seorang pemandu kenderaan. Kemahiran pemanduan dan undang-undang jalanraya akan menjadikan mereka seorang pemandu yang profesional, beretika dan boleh berkomunikasi secara profesional. Pendedahan kepada aspek teknikal asas kepada sesebuah kenderaan boleh membantu mereka memahami teknik pengawalan kenderaan dengan lebih sempurna dan selamat. Kaedah pemanduan...

PENGENALAN Semua majikan perlu mendalami Akta Kerja 1955 dan Peraturan-Peraturannya. Bagi mereka yang bekerja di Jabatan Sumber Manusia perlu juga bijak mengimplementasi Akta ini sebagai satu obligasi yang di tuntut oleh undang-undang.   HASIL PEMBELAJARAN Di akhir kursus dua hari ini, para peserta akan dapat: Mengetahui sipakah pekerja yang di lindungi di bawah Akta Kerja...

PENGENALAN Penampilan warga kerja secara profesional ketika bertugas di dalam atau luar pejabat tidak dinafikan akan memberikan persepsi positif pelanggan terhadap tahap penyampaian perkhidmatan organisasi.. Oleh yang demikian, keperluan mewujudkan budaya profesional termasuklah imej penampilan diri warga kerja amat penting untuk mencerminkan kredibiliti organisasi. Keterampilan diri, kemahiran berkomunikasi, jalinan perhubungan, adab di meja makan, tatacara...

INTRODUCTION LEAN MANAGEMENT is a customer-focused waste elimination method that makes the process and there by organization lean. In a Lean company, employees always look to improve their skills and improve the processes. Products and Services are driven in right amounts, to right location, at the right time and in the right condition. It is...

INTRODUCTION This course is aimed to develop clerical and administrative staff as to achieve excellence at their workplace and learn how to maximize their knowledge while developing their skills effectively.   OBJECTIVES To understanding of their roles and responsibilities in the organization To know how to handle daily task more effectively To Learn ways to...

MICROSOFT OFFICE MASTERY SERIES   COURSE REQUIREMENT Participants should be able to use a PC at the beginner level; Basic knowledge and functionality of Microsoft Word; Microsoft Office 2013 and above   MICROSOFT WORD Microsoft Word is an under-rated software. Most of the Users will assumed that Microsoft Word is a very easy software to...

INTRODUCTION Steven Covey's Seven Habits help you develop personally and so become more effective in how you work and relate with other people. Developing these habits can help you tackle your work and life challenges with new confidence. At the core of these habits are a deeper understanding of yourself and an appreciation of the...

PENGENALAN Kursus ini di adakan khusus untuk memberi , penerangan, penekanan, pendedahan dan pemakaian mengenai perkara-perkara penting di dalam Undang-undang Buruh di Malaysia. Ianya merupakan asas utama di dalam hubungan antara pekerja dan majikan. Setiap Penyelia, Eksekutif dan Pengurus  bukan sahaja perlu tahu Undang-undang Buruh tetapi juga perlu mahir akan implementasi Undang-undang tersebut. Dengan kemahiran...

PENGENALAN KONFLIK adalah merupakan sebahagian daripada kehidupan di dalam sesebuah organisasi. Empat bentuk konflik yang biasa berlaku ialah konflik matlamat, konflik kognitif, konflik afektif dan konflik prosedur. Konflik tidak semestinya bersifat meruntuhkan kepada seseorang individu atau organisasi. Melalui pengurusan konflik yang berkesan, kesan negatif yang terhasil daripada sesuatu konflik boleh membuahkan hasil dan persepsi yang...

INTRODUCTION The 5S concept is meant to make the workplace cleaner and safer and our job more simpler and more satisfying. It’s about how to create a workplace that is clearly organized, free of clutter, arranged so you can find things, and sparkling clean - a place where anyone would be proud to work. The...

MICROSOFT OFFICE MASTERY SERIES   COURSE REQUIREMENT Participants should be able to use a PC at the beginner level; Basic knowledge and functionality of Microsoft Word; Microsoft Office 2013 and above   MICROSOFT WORD Microsoft Word is an under-rated software. Most of the Users will assumed that Microsoft Word is a very easy software to...

PENGENALAN Aktiviti dalam organisasi perlu diurus dengan sistematik bagi memastikan perlaksanaan dan penilaian kepada pelaksanaan dilakukan dengan baik. Kertas cadangan berfungsi sebagai instrumen untuk memudahkan pihak pengurusan memahami cadangan dan gerak kerja bagi pelaksanaan satu-satu aktiviti. Kertas laporan pula berfungsi sebagai instrumen untuk rekod dan penilaian pelaksanaan aktiviti yang sudah dilaksanakan. Kertas cadangan yang baik...

PENGENALAN Pengurusan Stor adalah aktiviti “menerima barang-barang atau bahan-bahan, memelihara keselamatannya semasa didalam simpanan - supaya tidak mengalami kerosakan dan tidak diambil tanpa kebenaran, mengeluarkannya dalam kuantiti yang betul, pada masa yang betul dan kepada tempat yang betul dan memberikan perkhidmatan ini dengan kadar cepat dan kos yang minimum.” Sebuah stor adalah tempat di mana...

INTRODUCTION Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. Research has found that workers who experience conflict in their workplace are up to 70% less productive in their jobs....

INTRODUCTION Image is not just the way you dress, looks and individual physiques. Professional image world offers individual with packages that will shows competencies and characteristics while working. Staff with attractive, charming personalities are an important assets for an organization. With professional image, staff’s quality and reputations will increase and glows in appearance, etiquettes and...

INTRODUCTION Root Cause Analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented. It is a comprehensive term encompassing a collection of problem solving methods used to identify the real cause of a non- conformance or quality problem. The 8D PROBLEM SOLVING...