INTRODUCTION

Looking our best is never more important than in a professional setting. The way we present ourselves convey many hidden and subtle messages to clients and colleagues about our work ethic and professionalism. In today’s fast-paced business world, impressions regarding your competence, intelligence, and reliability are often formed within seconds, often based on your appearance and demeanour. Presenting ourself as effective and confident is as critical as any other business skill on our resume. Good mannerism and the appearance of success are the essence of a professional.

PROJECTING A POSITIVE PROFESSIONAL IMAGE program is focused on helping individuals in various industry look, walk, talk and behave like the professional they really are.

OBJECTIVES

• Project a confident personality and professional appearance
• Develop self professionalism in various business situations
• Display good business manners while performing job functions
• Learn to easily adapt image, looks and appearance according to situations
• Present their company in a positive manner
• Improve interpersonal skills for dealing with different types of people
• Manage their stress better

COURSE CONTENT

MODULE 1 : PERSONAL MASTERY

• Elements of Professionalism
• Key Employee Skills

MODULE 2 : BUSINESS ETIQUETTE AND SOCIAL GRACE

• Principles of Etiquette
• Business Etiquette
• Meeting and Greeting People in the new norm
• Cross Gender Greeting
• Protocol of Handshaking
• Protocol of Salutations
• Introductions and Business Cards
• Leading, Ushering & Escorting Guests
• Time Management

MODULE 3 : IDENTIFY DIFFERENT PERSONALITIES

• Understand Others by Understanding Yourself
• How to Communicate With Different Types of Personality
• Understand Various Personalities as Reflected by Physical Appearance
• Using Grooming Techniques to Camouflage Personality Weaknesses

MODULE 4 : BASIC COMMUNICATION SKILLS

• Social Intelligence
• Basic of Effective Communications
• Power of Smiles, Eye-Contact & Gesture
• Body Language (gestures, posture, facial expressions)
• Sitting and Walking
• Voice Quality
• Communication Channel

MODULE 5 : DINING & ENTERTAINING ETIQUETTE

• Understanding Different Ceremonies
• Know the Dress Codes for Different Ceremonies
• Know Your Table Setting
• Table Manners ; The Dos and Donts

MODULE 6 : LASTING FIRST IMPRESSIONS (TOTAL IMAGE)

• Image and Its Impact – Purposeful Dressing : Using Your Image to Positively Shape Others’ Perceptions
• Elements of Style
• Colour Principles
• Psychology of Colour
• How to Power Dress with Colours
• Corporate Wardrobe and Accessories
• Polished Style for Men and Ladies
• Fabric choices for Men and Ladies
• Defining Business Casual : Do’s and Don’ts
• Tips for Dressing on a Budget
• Appropriate Fabric and Style Choices for Tudung

MODULE 7 : GROOMING

• Personal Hygiene
• Skincare for Men and Ladies
• Learn to Select the Right Product According to Skin Type
• Make-up for Ladies
• Selection of Cosmetics and Colours
• Hair Care and Style

MODULE 8 : MANAGING YOUR STRESS FOR A HEALTHY APPEARANCE

• Effect of Stress to Your Appearance
• Identify Causes and Techniques to Reduce Stress
• Exercise to Relax and Rejuvenate
• Summary and Action Plan

METHODOLOGY

An adult learning approach using a combination of lectures and simulation, exercises, management games & group discussions

WHO SHOULD ATTEND?

Open to all

TRAINER

Norizz Yahaya or

Rina Baha

FEES (WITHOUT ACCOMODATION)

RM1,100.00 per pax

Early Bird RM1,000.00 per pax

(20 days before program)

2 pax RM 1,050.00 per pax

3 pax > RM1,000.00 per pax