INTRODUCTION

Ineffective supervision and leadership could lead to high turnover and absenteeism, employee conflicts and disciplinary problems. Ultimately, the organization will have lower productivity and poor or morale. Leaders and Supervisors must be trained and must develop with essential leadership and supervisory skills to enable them to deal with day-to-day people problems and situations.

OBJECTIVES

This dynamic and practical programme will help your organization achieve the following objectives:

• Provide the leaders with an understanding of their roles and functions and thus prepare them for greater responsibilities
• Provide the leaders/supervisors with the skills needed to plan, monitor and motivate the subordinate toward higher performance and productivity, with improve staff morale
• Recognise individual differences in behaviour, attitude, motivation and the needs of the employees
• Expose the Leaders on the organization requirement and lead them towards achieving the organizational objective and able to adapt themselves in the organizational culture
• Learn to delegate their subordinate

COURSE CONTENT

MODULE 1 : THE ROLE AND FUNCTIONS OF A SUPERVISOR

• Role and responsibilities
• The supervisor in organizational relationship
  • the Boss
  • the colleague
  • the staff
• Skill required for supervisor and leaders

MODULE 2 : LEADERSHIP STYLES

• Autocratic, persuasive, consultative and democratic
• The quadrant of leadership
• Your assumptions about people
• Continuum of leader’s behavior
• What is your leadership styles?
  • Controlling
  • Promoting
  • Facilitating
  • Analytical

MODULE 3 : INTERPERSONAL SKILLS & HUMAN RELATIONS

• The importance of human relations at work
• Transactional analysis and human relations
• Understanding personality
• Analysis and Understanding personal Work Styles
• Interpersonal Attractions: Balance and propinquity in Relation

MODULE 4 : PLANNING & ORGANIZING SKILLS

• Planning & Job Schedule
• Setting Goal and Prioritizing Task and Assignment
• Identifying Customer Requirement and Job Specification (QAIDA)
• Techniques in Receiving and Giving Instruction (DAD)
• Organizing work and time toward productivity and quality excellence

MODULE 5 : THE ART OF DELEGATION

• Do and don’t of delegation
• Attitudes of the successful delegation
• Why people don’t delegate
• Understanding the working environment and organization culture
• How to make then implement delegation
• Make sure subordinate follow through or delegation project

MODULE 6 : MANAGING TEAM AND INDIVIDUAL PERFORMANCE

• Creating a performance – based culture
• Performance management and KPI‘s
• Instilling a QUALITY MINDSET among all team members

METHODOLOGY

An adult learning approach using a combination of lectures and simulation, exercises, management games & group discussions

WHO SHOULD ATTEND?

Executives, Supervisors, Managers et cetera

TRAINER

Mazdurah Mohd Zin or

Mazibah Mohd Zin or

Ismail Hashim

FEES (WITHOUT ACCOMODATION)

RM1,100.00 per pax

Early Bird RM1,000.00 per pax

(20 days before program)

2 pax RM 1,050.00 per pax

3 pax > RM1,000.00 per pax