INTRODUCTION

Most important asset of any organization is its people. The growth and success of an organization depend on them. At the same time, the most important yet the most challenging responsibility is to manage people in your organization because of changing technologies, workforce, different cultures, attitudes, behaviours, expectations and impact of global competition.

People management skill is developed and improved with experience as you meet different people every day and everyone has different behaviour towards a situation. How does this “People Management Skills for Managers course” benefit the participants? This training course will help Managers to understand the dynamics of human behaviour and implement it in the organization to manage employees and management

This course, “People Management Skills for Managers” explores the importance of people management as a skill in the workplace. It aims to increase our Managers understanding of the skills and to help them to consider how people management could be assist in their daily work routine in an organization. In two (2) days training we will cover areas such as Self-Potential Development and Motivation, Emotional Intelligence (EI/EO), Problem Solving and Decision Making and last but not least is General People Management skills,

LEARNING OUTCOMES

Upon completing this People Management Skills for Managers Course successfully, participants will be able to:

• Describe and implement different theories and philosophies to manage people at work;
• Understand and applying Emotional Intelligence in a workplace;
• Examine individuals’ personality/self-potential and behaviours to resulting in better management of people;
• Apply different techniques and strategies to improve problem solving and decision making in an organization;
• Understand and motivate people to improve their overall performance.

COURSE CONTENTS

MODULE 1: PEOPLE MANAGEMENT – DEFINITION, THEORIES AND SKILLS

• What is people management? Definition and Facts
• The Important of people management in a workplace/business
• 5 C’s of People Mnagement – Clarity, Context, Consistency, Courage and Commitment
• Top 10 People Management Skills for Managers in 21^st Century

MODULE 2: KNOWING, DEVELOP AND UTILIZE YOUR SELF-POTENTIAL IN MANAGING PEOPLE

• Self-Potential: Definition and Facts
• The Important of Self Potential for Individual & Organizational Success
• Self-Potential Assessment (Individually) : Myers Briggs & Dope Method
• Self-Potential: Knowing, React and Response towards achieving your GOAL
• Action Plan

MODULE 3 : ENHANCING SELF-MOTIVATION IN MANAGING PEOPLE

• Self-Motivation : Definition, Theory and Benefits
• The Impact of Self-Motivation in Managing People
• Clear GOALs – Special, Unique & BIG
• Struggle & Pain is an ASSETs
• Never Give Up and Strive for Success

MODULE 4 : EMOTIONAL INTELLIGENCE IN MANAGING PEOPLE

• Emotional Intelligence – Definition and Facts
• Emotional Intelligence : Self-Awareness, Social Management, Self-Management, Relationship Management
• Benefits of Emotional Intelligence in Managing People: Leadership Ability, Team Performance, Decision Making, Occupational Stress, Staff Turnover and Personal Well-Being

MODULE 5 : PROBLEM SOLVING SKILLS IN DECISION MAKING

• Crucial Problem Solving Skills in People Management: WHY?
• 6 Steps in Problem Solving
• Problem Solving Techniques: Brainstorming, Fishbone/Ishikawa Diagram, 6 Thinking Hats

MODULE 6 : GENERAL PEOPLE MANAGEMENT SKILLS FOR MANAGERIAL SUCCESS

• General people management skills to thrive as a manager
  • Trust
  • Patience
  • Ability to give credit where credit is due
  • Accountability
  • Honesty
  • Ability to relate
  • Flexibility and Adaptability
  • Interest in Others
  • Good Judgement
  • Communication
  • Open Minded
  • Macromanagement

WHO SHOULD ATTEND?

Managers especially a new appointed Section Managers, Supervisors et cetera.

FEES

INDIVIDUAL RM1,000.00 per pax

EARLY BIRD RM800.00 per pax

(payment 14 days before the program)

2 PAX  RM900.00 per pax

3 PAX or  > RM850.00 per pax

(Fees – without accomodation)

TRAINER

Shamsul Amir Abdullah

Mazdurah Mohd Zin