INTRODUCTION

LEAN MANAGEMENT is a customer-focused waste elimination method that makes the process and there by organization lean. In a Lean company, employees always look to improve their skills and improve the processes. Products and Services are driven in right amounts, to right location, at the right time and in the right condition.

It is a comprehensive set of techniques that, when combined and matured, will
allow you to reduce and then eliminate the seven wastes. This system not only
will make your company Leaner, but subsequently more flexible and more
responsive by reducing waste. The Goal of Lean Thinking is the creation of a continuous stream which delivers customer value with the least waste of resources within the shortest possible time. The Building blocks of Lean Management are 5S, 7 Wastes, Visual Management and Standardised work.

At the heart of Lean is its philosophy, which is a long-term philosophy of growth by generating value for the customer, society, and the economy with the objectives of reducing costs, improving delivery times, and improving quality through the total elimination of waste.

A “lean office” is the application of the “Lean” philosophy to front end processes. According to the pioneers of the concept, a business can actually add value to products and services by eliminating waste in these processes.

This module has been especially put together to discuss the fundamental aspects of LEAN MANAGEMENT FOR THE OFFICE AND SERVICES INDUSTRY for team leaders and members and to provide a chance for the participants to explore and discuss various aspects of lean and it can introduced and implemented in the office and services environment.

LEARNING OUTCOMES

• Discuss the overview and philosophy and principles of Lean Management
• Elaborate the lean management concept
• Discuss the Principles of a Lean Office
• Develop the 5S Culture in the office and service environment
• Explain and implement the various concepts – Value Stream Mapping, Standardised Work, Flow, Visual Management, Culture and Alignment
• Follow the 8-Steps for a successful implementation of Lean Management in the office

COURSE CONTENTS

MODULE 1 : OVERVIEW OF LEAN MANAGEMENT

• What is Lean Management?
• Lean Thinking
• Why use Lean?
• Where to use Lean?
• When to use Lean?

MODULE 2 : INTRODUCTION TO LEAN MANAGEMENT

• What is Lean Office?
• Why is Lean Office important for business?
• 11 Principles of Lean Office

MODULE 3 : SIX CORE PRINCIPLES OF A LEAN OFFICE

• Value Stream Mapping
• Standardized work
• Flow
• Focus
• Culture
• Alignment

MODULE 4 : VALUE STREAM MAPPING

• What is Value Stream Mapping?
• Wastes
• Three type of wastes
• The 7 deadly wastes (MUDA) in the office
• Benefits of waste elimination

MODULE 5 : VISUAL MANAGEMENT

• What is Visual management?
• Where to use Visual Management?
• How to use Visual Management?
• Benefits of Visual management

MODULE 6 : STANDARDIZED WORK

• What is Standardized Work?
• Steps for creating standardized work
• Standardized Work – Dos and Don’ts
• Benefit of standardized work

MODULE 7 : 8 STEPS FOR THE IMPLEMENTATION OF LEAN

• Assessing the 3 fundamental issues of CULTURAL CHANGE
• Completing a system-wide EVALUATION of the PRESENT STATE
• Performing an educational EVALUATION
• Documenting the CURRENT CONDITION
• RE-DESIGNING to reduce waste
• Evaluating and determining the GOALS for this line
• Implementing the KAIZEN activities
• Evaluating the newly-formed PRESENT STATE , stress the system, then return to Step 1

WHO SHOULD ATTEND ?

Team Leaders and Team members et cetera.

FEES

INDIVIDUAL RM1,000.00 per pax

EARLY BIRD RM800.00 per pax

(payment 14 days before the program)

2 PAX  RM900.00 per pax

3 PAX or  > RM850.00 per pax

(Fees – without accomodation)

TRAINER

Mae Hashim

Mazdurah Mohd Zin