INTRODUCTION

This course is aimed to develop clerical and administrative staff as to achieve excellence at their workplace and learn how to maximize their knowledge while developing their skills effectively.

OBJECTIVES

• To understanding of their roles and responsibilities in the organization
• To know how to handle daily task more effectively
• To Learn ways to control time and stress for work comfort
• To form and identify positive work attitudes that will promotes personnel and organizational growth.
• Become revitalized worth greater desire for excellence in works through setting specific work improvement goals and standards. To appreciate the benefits and joy of involvement with work.
• Reduce work problem resulting from poor communication skills and enable them to interact more effectively with their supervisors and colleagues.
• Understand and use emotional intelligent
• Manage workflow by prioritizing task and planning a practical work schedule

COURSE CONTENTS

MODULE 1 : POSITIVE MINDSET BREEDS POSITIVE WORK ATTITUDE

• Understanding Mindset
• Identifying Comfort Zone and Combat Zone hence moving towards transformation
• Relationship from Mindset, Emotion and Action
• Transforming and integrating change towards positive work habits and attitudes
• BACHA
  1. Blind spots
  2. Attitude
  3. Complacent
  4. Habit
  5. Assumption

MODULE 2 : ROLES AND RESPONSIBILITIES

• Identifying your role in an organization
• Responsibility and accountability in your work
• Handling day to day office administrative
• Today‘s office administrative challenge
• Transforming administrative to effective systematic approach

MODULE 3 : EMBRACING INTEGRITY AND DISCRETION

• Striving for the best with integrity
• Work as a worship (ibadah) whilst applying discretion
• Moving towards efficiency and effectiveness
• Defining quality and productivity

MODULE 4 : EFFECTIVE COMMUNICATION SKILL

• The communication process
• Verbal and non-verbal communication
• Overcoming barriers to communication
• Getting your ideas and messages across effectively
• Encouraging effective feedback
  1. How to give effective feeback effectively
  2. The techniques of asking question

MODULE 5 : TIME MANAGEMENT SKILLS AND ACTIVITIES

• Differences between functional and dysfunctional activities
• Identifying functional and dysfunctional activities – Pie Chart
• Prioritizing work activities
• Time Management Tools
  1. Time Boxing
  2. Time Management Grid
• Paired comparison

MODULE 6 : CREATING PROBLEM SOLVING

• Creative problem solving
• Building creativity into problem solving
• CPS Technique
  1. Clarify and identify the problem
  2. Research the problem

• Formulate creative challenges

1. Generate ideas
2. Combine and evaluate the ideas
3. Draw up an action plan

• Do it (imlement the ideas)

WHO SHOULD ATTEND ?

Open to all clerical and support staff.

FEES

INDIVIDUAL RM1,000.00 per pax

EARLY BIRD RM800.00 per pax

(payment 14 days before the program)

2 PAX  RM900.00 per pax

3 PAX or  > RM850.00 per pax

(Fees – without accomodation)

TRAINER

Mazdurah Mohd Zain

Ismail Hashim