INTRODUCTION

Leadership roles are all around us, not just in a work environment. They can be applied to any situation where you are required to take the lead, professionally, socially and at home in family settings. Ideally, leaders become leaders because they have credibility, and because people want to follow them. What about “management”? Is there a difference between Leadership and Management?

One of the most important aspects of leadership is that not every leader is the same. Different leadership styles are appropriate for different people and different circumstances, and the best leaders learn to use them all. The key to being an effective and long-lasting leader is being able to lead in a variety of situations and with a variety of different people. In order to achieve this you need a good mix of leadership styles.

MENTORING is a way managers and supervisors can help new employees in an organisation learn the basics of their job and the organisation quickly and how they can fulfil their potentials to contribute effectively towards achieving the organisation’s goals.

COACHING is a behavioural control technique used by the manager or supervisor to give on-going guidance and instruction, to follow day-to-day progress, and to give feedback. Coaching is the informal, day-to-day ongoing instructing of employees.

COUNSELLING is a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for.

This module has been especially put together to discuss the essential aspects of leadership for Executives and Supervisors – encompassing the three essential skills of mentoring, coaching and counselling – to help team members overcome their performance problems.

LEARNING OUTCOME

Upon successful completion of this module, participants should be able to:

• Recognise their decision-making styles and make the necessary changes where needed
• Elaborate the differences between managing and leading and what sets a leader apart from a “boss”
• Enhance their leadership capabilities and styles to lead the team more effectively to achieve the goals of the organisation
• Develop the essential skills and competencies which are crucial for a leader: Strategic Thinking Skills, Decision-Making Skills, Developing People Skills
• Use effective communication skills to lead the team
• Promote and sustain a strong teamwork culture
• Guide and Lead the team by emphasising on performance and results
• Apply mentoring, coaching and counselling skills to help team members enhance their performance at work

COURSE CONTENT

MODULE 1 : THE ORGANIZATION AND ME

• The Mission And Vision Of The Organization
• Systems Thinking
• Task-Oriented vs People-Oriented
• My DecisionMaking Style
  • Analytical
  • Directive Conceptual
  • Behavioral

MODULE 2 : WHAT IS A LEADER?

• Difference Between Managing And Leading
• Leadership Is Not The Same As Management
• Am 1 a ”Boss” or a Leader?
• Ten Differences Between Being A Leader And A Boss
• Seven Characteristics That Separate A Boss From A Leader

MODULE 3 : WHAT SORT OF A LEADER AM I ?

• Coercive
• Pace-Setting
• Authoritative
• Affiliative
• Democratic
• Coaching

MODULE 4 : ESSENTIALS SKILLS OF A LEADER

• Strategic Thinking Skills
• Decision Making Skills
• Developing People Skills
• Communication Skills

MODULE 5 : MANAGING TEAM AND INDIVIDUAL PERFORMANCE

• Creating A Performance- Based Culture
• Performance Management And KPIs
• Installing a Quality Mindset Among All Team Members
• Process Thinking

MODULE 6 : MENTORING, COACHING AND COUNSELING SKILLS

• The Mentoring Process
• How To Be A Good Coach
• The Coaching Process
• Tackling Performance Problems
• Using Counselling Techniques To Help Team Members

WHO SHOULD ATTEND ?

Executives, Supervisors, Managers et cetera.

FEES

INDIVIDUAL RM1,000.00 per pax

EARLY BIRD RM800.00 per pax

(payment 14 days before the program)

2 PAX  RM900.00 per pax

3 PAX or  > RM850.00 per pax

(Fees – without accomodation)

TRAINER

Ismail Hashim or

Mazdurah Mohd Zin