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DTSTART:20220101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231101
DTEND;VALUE=DATE:20231103
DTSTAMP:20260601T195221
CREATED:20230104T112615Z
LAST-MODIFIED:20230104T112615Z
UID:1403-1698796800-1698969599@brainwork-resources.com
SUMMARY:Conflict Management
DESCRIPTION:INTRODUCTION\nConflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. Research has found that workers who experience conflict in their workplace are up to 70% less productive in their jobs. Witnesses to conflict are also up to 40% less productive than if the workplace was stress-free. Thus\, managing conflict could be a major non value added activity that we need to eliminate in order to remain competitive. \nThis workshop equips delegates with an understanding of themselves and how their behaviour influences conflict situations. It also looks at coping mechanisms for dealing with criticism\, difficult people and attitudes in the workplace and prevention techniques to address potential conflicts before they occur. We emphasise the importance of communication and looks at different conflict management styles and strategies. Delegates will also learn to deal with anger and helps them overcome the fear of confrontation. \n  \nLEARNING OUTCOMES\nUpon course completion\, participants will be able to: \n\nIdentify causes of conflict\nDescribe how diversity and differences can be harnessed\nDemonstrate strategies that avoid escalation of conflict\nDemonstrate techniques to show empathy and rapport\nProblem solve quickly and effectively\nHandle customer complaints appropriately\nNegotiate a successful outcome\n\n  \nCOURSE CONTENT\nMODULE 1 : AN INTRODUCTION TO CONFLICT MANAGEMENT\n\nWhat is Conflict?\nWhat is Conflict Resolution?\nUnderstanding the Conflict Resolution Process.\n\nMODULE 2 : CONFLICT RESOLUTION INSTRUMENT\n\nCollaborating\nCompeting\nCompromising\nAccommodating\nAvoiding\n\nMODULE 3 : CREATING AN EFFECTIVE ATMOSPHERE\n\nNeutralising Emotions\nStress and Anger Management Techniques\nSetting Ground Rules\nChoosing the Time and Place\nThe Importance of Forgiveness\nIdentifying the Benefits of Resolutions\n\nMODULE 4 : CREATING MUTUAL UNDERSTANDING\n\nWhat do I want?\nWhat do They Want?\nWhat do They Want?\nFinding Common Ground\nBuilding Positive Energy and Goodwill\nStrengthening your Partnership\n\nMODULE 5 : GETTING TO THE ROOT CAUSE\n\nExamining Root Cause\nCreating a Cause and Effect Diagram\nThe Importance of Forgiveness\nIdentifying the Benefits of Resolution\n\nMODULE 6 : BUILDING A SOLUTION\n\nCreating Criteria\nCreating a Shortlist\nChoosing a Solution\nBuilding a Plan\n\nMODULE 7 : THE SHORT VERSION OF THE PROCESS\n\nEvaluating the Situation\nChoosing your Steps\nCreating an Action Plan\nUsing Individual Process Steps\n\nMODULE 8 : FINAL PRACTICE \n\nGroup practice on Resolving Conflicts\n\n  \nSIAPA YANG PATUT HADIR\nTerbuka kepada Eksekutif\, Penyelia\, Ketua Unit/ Ketua Jabatan \, Pengurus dan sesiapa sahaja yang mempunyai kakitangan dibawah pengawasan mereka. \n  \nFEES\nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \nPENCERAMAH (TRAINER)\nAzmi Shahrin atau \nMazdurah Mohd Zin
URL:https://brainwork-resources.com/event/conflict-management/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231106
DTEND;VALUE=DATE:20231108
DTSTAMP:20260601T195221
CREATED:20230104T112441Z
LAST-MODIFIED:20230104T112441Z
UID:1401-1699228800-1699401599@brainwork-resources.com
SUMMARY:Professional Corporate Grooming And Self Development Workshop
DESCRIPTION:INTRODUCTION\nImage is not just the way you dress\, looks and individual physiques. Professional image world offers individual with packages that will shows competencies and characteristics while working. \nStaff with attractive\, charming personalities are an important assets for an organization. With professional image\, staff’s quality and reputations will increase and glows in appearance\, etiquettes and communication sense. Appearance/personalities is vital for staff as they are ambassadors for the organization. The staff professionalism contributes to the vision and mission achievement of the organization. \n  \nPROGRAMME OBJECTIVES\n\nIdentify the direct impact of individual image towards the organization.\nAnalyze the needs for improvement of image and professionalism.\nProvides guidelines for personal and professional appearance.\nImproves individual communication internally and externally for the organization.\nEnhance confidence and influence as a personal and professional development translates into a positive change in attitudes\, appearance and actions.\n\n  \nCOURSE CONTENTS\nMODULE 1 : THE PERCECPTION OF PROFESSIONAL IMAGE : YOUR 1ST IMPRESSION\n\nGetting to know your ABC’s of Professional Image\nThe element of First Impression and Lasting Impression\n\nVisual (How you look)\, Sound (How you communicate)\, Personality (How you behave)\n\n\n5 common mistakes that makes your career at risk\n\nMODULE 2 : GETTING TO KNOW ABOUT YOUR PERSONALITY AND FIGURE\n\nThe Influence of Style Personality vs Professional Image\n\nRomantic\nClassic Traditional\nDramatic\nSporty Natural\nClassic Elegant\nCreative\n\n\nYour body shape and the impact of choosing your dressing\n\nMODULE 3 : CREATING YOUR PRESENTABLE APPEARANCE\n\nThe Art of Looking Presentable\nDress code and how you can adapt\n\nFormat Business Attire – most formal\nSemi-Formal Attire\nInformal Attire – most casual\n\n\nThe 2 items that you must get it right to look exclusive and professional – shoes and handbag\n\nMODULE 4 : COMPLETE YOUR LOOK : THE FIRST CLASS IMAGE\n\nWearing colour to your advantage and deliver solid message\nThe little things that matter\n\nAccessories\nSmell and perfume\nPersonal hygiene\n\n\n\nMODULE 5 : BUILDING ETIQUETTE FOR PROFESSIONAL RELATIONS\n\nMaking eye contact and smile\nName Card and Business Card etiquette\nHandshakes protocol\nName tag etiquette\nHow to introduce yourself and others in formal and informal situation\nThe Art of Networking Skills\n3P & 1Q (privacy\, Punctuality\, Personal Question)\n\nMODULE 6 : YOUR BUSINESS BODY LANGUAGE (NON-VERBAL) AND BEHAVIOUR\n\nBehaviour – Facial Expression – Voice / Speed – Body Language\nPositive and negative body posture and gestures\nRespecting personal space\nLearn the way to poise\, walk & talk in elegance & impeccable manners (Deportment)\n\nMODULE 7 : BUILD UP YOUR PROFESSIONAL COMMUNICATION\n\nRecognize your intonation while speaking\nListening vs Hearing\nActive questioning skills\nAnalyze your personality towards communication\nThe SWOT Analysis Skills vs Communication\n\nMODULE 8 : PROFESSIONAL MAKE-UP\, GROOMING\, HAIR & HIJAB STYLING \n\nBasic skin care for men and women\nUnderstanding products and cosmetics\n3 simple techniques make-up can help ladies in their career\nGuide to style your hijab / hair according to your face shape\, hair colour and skin tone.\n\n\nWHO SHOULD ATTEND ?\nManagers\, Executives\, Trainers\, Sales Professionals\, Secretaries\, Administrators\, Frontliners\, Support Staff et cetera \n  \nFEES \nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nRina Baha or \nSiti Sabariah
URL:https://brainwork-resources.com/event/professional-corporate-grooming-and-self-development-workshop/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231114
DTEND;VALUE=DATE:20231116
DTSTAMP:20260601T195221
CREATED:20230104T112223Z
LAST-MODIFIED:20230104T112223Z
UID:1399-1699920000-1700092799@brainwork-resources.com
SUMMARY:Root Cause Analysis And 8-D Problem Solving
DESCRIPTION:INTRODUCTION\nRoot Cause Analysis is an approach for identifying the underlying causes of an incident so that the most effective solutions can be identified and implemented. It is a comprehensive term encompassing a collection of problem solving methods used to identify the real cause of a non- conformance or quality problem. \nThe 8D PROBLEM SOLVING PROCESS is a detailed\, team oriented approach to solving critical problems in the production process. The goals of this method are to find the root cause of a problem\, develop containment actions to protect customers and take corrective action to prevent similar problems in the future. \nThe strength of the 8D process lies in its structure\, discipline and methodology. 8D uses a composite methodology\, utilizing best practices from various existing approaches. It is a problem solving method that drives systemic change\, improving an entire process in order to avoid not only the problem at hand but also other issues that may stem from a systemic failure. \nThe EIGHT DISCIPLINES (8D) MODEL is a problem solving approach typically employed by quality engineers or other professionals and commonly used by the automotive industry. Its purpose is to identify\, correct\, and eliminate recurring problems\, and it is useful in product and process improvement. \nThe approach establishes a permanent corrective action based on statistical analysis of the problem and focuses on the origin of the problem by determining its root causes. Although it originally comprised eight stages\, or disciplines\, it was later augmented by an initial planning stage. \n  \nLEARNING OUTCOMES\nUpon successful completion of this module\, participants should be able to: \n\nDiscuss the basics of solving problems\nElaborate why root cause analysis is important in tackling problems at the workplace\nDiscuss the 8D (8 Disciplines) Problem Solving approach\nApply the appropriate tools in a holistic way in order to discover the root causes of problems in the workplace and take measures to prevent them from recurring\n\n  \nCOURSE CONTENTS\nMODULE 1 : PROBLEM SOLVING AND ROOT CAUSE ANALYSIS\n\nProblem solving – the basics\nUnderstanding the difference between\n\nProblems\nSymptoms\nCauses\n\n\nRoot Cause Analysis – What is it?\nWhy perform Root Cause Analysis?\nDefining the problem\nTracing a problem to its origin\nInter-relation between system and events\nThree basic type of causes\n\nMODULE 2 : THE 6-STEP PROBLEM SOLVING PROCESS\n\nStep 1 : Problem identification\nStep 2 : Structuring the problem\nStep 3 : Looking for possible solutions\nStep 4 : Making a decision\nStep 5 : Implementation\nStep 6 : Monitoring and seeking feedback\n\nMODULE 3 : IS-IS NOT ANALYSIS\n\nWhat is the IS-IS NOT Analysis?\nWhen to use the IS-IS NOT Analysis?\nHow to use the IS-IS NOT Analysis?\nApplication of IS-IS NOT Analysis\n\nMODULE 4 : AFFINITY DIAGRAM\n\nDescription of Affinity Diagram\nWhen to use an Affinity Diagram?\nHow to use an Affinity Diagram?\nApplication of Affinity Diagram\n\nMODULE 5 : 5 – WHY ANALYSIS\n\nDescription of 5-Why’s\nWhen to use the 5-Why’s?\nHow to use the 5-Why’s?\nApplication of 5-Why’s\n\nMODULE 6 : CAUSE AND EFFECT ANALYSIS / FISHBONE DIAGRAM\n\nWhat is Cause and Effect Diagram?\nSolve Problems not Symptoms\nWhy use the Cause and Effect Diagram?\nA pragmatic way of doing Root Cause Analysis\nHow to use the Cause and Effect Diagram?\nHow do we know what we don’t know?\n\nMODULE 7 : FAILURE MODE AND EFFECT ANALYSIS (FMEA)\n\nWhat is Failure Mode and Effect Analysis?\nWhen to use the Failure Mode and Effect Analysis?\nHow to use the Failure Mode and Effect Analysis?\nApplication of the Failure Mode and Effect Analysis\nDesign FMEA\nProcess FMEA\n\nMODULE 8 : PLAN – DO – CHECK – ACT (PDCA)\n\nDescription of Plan Do Check Act\nWhen to use Plan Do Check Act?\nHow to use Plan Do Check Act?\nApplication of Plan Do Check Act\n\nMODULE 9 : 8D PROBLEM SOLVING\n\nWhat is 8D (8 Disciplines) problem solving approach?\nRole of 8D Problem Solving Approach\n8D Problem Solving Process\n8D Problem Solving Tools\n\n  \nSIAPA YANG PATUT HADIR\nTerbuka kepada pegawai-pegawai eksekutif\, penyelia\, ketua unit / ketua bahagian\, ketua jabatan\, pengurus dalam sesebuah organisasisan kertas kerja / laporan atau sesiapa sahaja \n  \nFEES\nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \nPENCERAMAH (TRAINER)\nIsmail Hashim \nMazdurah Mohd Zin
URL:https://brainwork-resources.com/event/root-cause-analysis-and-8-d-problem-solving/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231120
DTEND;VALUE=DATE:20231122
DTSTAMP:20260601T195221
CREATED:20230104T112009Z
LAST-MODIFIED:20230104T112009Z
UID:1397-1700438400-1700611199@brainwork-resources.com
SUMMARY:Pembangunan Pembantu Tadbir dan Perkeranian
DESCRIPTION:PENGENALAN\nSeorang Pembantu Tadbir adalah seorang ahli organisasi yang sangat penting. Ini adalah kerana tanpa sokongan yang padu daripada para Pembantu Tadbir\, perjalanan organisasi tidak akan dapat berjalan dengan lancar. \nPejabat adalah merupakan nadi sesebuah organisasi – di mana semua aktiviti perniagaan bermula dan tertumpu. Keberkesanan sistem pentadbiraan akan hanya tercapai jika para Pembantu Tadbir memahami dan mengamalkan prinsip-prinsip kualiti dan pembangunan diri secara berterusan. \nModul ini telah disusun untuk memberi pendedahan kepada para Pembantu Tadbir tentang konsep kualiti dan pembangunan diri – serta melihat kepada pekerjaan mereka daripada perspektif yang lebih luas. Dengan pendedahan ini mereka akan meningkatkan pengetahuan dan kemahiran untuk memperbaiki kualiti proses kerja mereka untuk menyumbang kepada keberkesanan dan kecekapan aktiviti-aktiviti organisasi. \n  \nOBJEKTIF KURSUS\nSetelah mengikuti modul ini\, para peserta akan dapat: \n\nMenjalankan tugas seharian dengan lebih kompeten dan berobjektif selaras dengan visi dan misi syarikat\nMerancang tugas harian secara lebih sistematik dan menggunakan sumber dengan cekap dan berkesan\nMengaplikasi konsep dan prinsip-prinsip kualiti di dalam setiap aktiviti kerja\nMelaksanakan tanggungjawab terhadap organisasi dengan penuh komitmen sesuai dengan tuntutan dan cabaran kini\nMeningkatkan keberkesanan komunikasi dengan pelanggan dalaman dan luaran serta mengamalkan prinsip kualiti di dalam setiap aktiviti yang dilakukan di tempat kerja\nBekerja sebagai satu pasukan dalam mencapai matlamat organisasi\n\n  \nKANDUNGAN KURSUS\nMODUL 1 : SAYA DAN ORGANISASI\n\nVisi dan misi organisasi\n4 komponen organisasi\nBerfikir secara “sistem”\nTugas dan tanggungjawab anggota organisasi\nPeranan pejabat dan kepentingannya\n\nMODUL 2 : PERANAN DAN TANGGUNGJAWAB STAFF KUMPULAN SOKONGAN\n\nPeranan Pembantu Tadbir dan Staf Kumpulan Sokongan\nTugas dan tanggungjawab Pembantu Tadbir dan staf Perkeranian\nBidang kerja utama (KRA) dan indeks prestasi utama (KPI)\n\nMODUL 3 : KEPERLUAN MENINGKATKAN DIRI\n\nMengurus Diri : “INDEPENDENCE”\nVisi peribadi saya – Matlamat Hidup 6K\nEsteem diri\nMengenali Gaya Peribadi saya : Directive-Analytical-Conceptual-Behavioural\nSikap positif di tempat kerja\nImej diri dan etika kerja\n\nMODUL 4 : MERANCANG KERJA DAN MERANCANG SUMBER\n\nMenetapkan matlamat : Prinsip S-M-A-R-T\nPerancangan sumber\nTeknik pengurusan masa yang berkesan\nMengamalkan Budaya “5S” di pejabat\n\nMODUL 5 : KONSEP KUALITI DAN PELANGGAN \n\nApa erti kualiti dan perkhidmatan berkualiti?\n“Setiap kerja adalah satu proses”\nHubungan pelanggan dalaman dan luaran dari perspektif kualiti\nPeranan saya di dalam pencapaian kualiti organisasi\nPeningkatan kualiti dan produktiviti kerja\n\nMODULL 6 : MENINGKATKAN KEBERKESANAN KOMUNIKASI\n\nKomunikasi adalah satu proses\nJenis-jenis komunikasi di dalam organisasi\nKomunikasi lisan dan tanpa lisan\nKomunikasi interpersonal dan di dalam kumpulan\nGaya komunikasi Agresif-Pasif-Asertif\nKemahiran mendengar secara empatik\n\nMODUL 7 : BEKERJA SEBAGAI SATU PASUKAN\n\nMemimpin Pasukan : “INTER-DEPENDENCE”\nMaksud pasukan\n“The three-piece jigsaw”\nMembina matlamat pasukan\nFaktor-faktor kejayaan pasukan\n\n  \nSIAPA YANG PATUT HADIR\nTerbuka kepada semua Pembantu Tadbir \, Kerani dan kakitangan sokongan yang lain  dan juga kepada sesiapa sahaja yang berminat \n  \nFEES\nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \nPENCERAMAH (TRAINER)\nMae Hashim atau \nMazdurah Mohd Zin
URL:https://brainwork-resources.com/event/pembangunan-pembantu-tadbir-dan-perkeranian/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231127
DTEND;VALUE=DATE:20231129
DTSTAMP:20260601T195221
CREATED:20230104T111811Z
LAST-MODIFIED:20230104T111811Z
UID:1395-1701043200-1701215999@brainwork-resources.com
SUMMARY:Effective Negotiation Skill
DESCRIPTION:INTRODUCTION\nThere is an art to business success – the art of negotiation. It’s the art of making a deal –  a matter of persuasion rather than a crude power play. It’s the art of making the other person your friend\, rather than your enemy\, no mater how though a bargain you strike. It’s the art of choosing the right strategy for each situation\, painting the right business picture\, projecting the right personal image\, doing the right research\,offering the right inducement\, applying the right pressure at the right time\, asking the right questions\, demanding the right extras. \nIn today’s business climate\, the importance of successful negotiation cannot be overstated. Mistakes made during negotiations today are far more serious than they were just a few years ago. This programme has been designed for executive in general management\, finance\, purchasing marketing\, sales personnel and industrial relations. It develops skills for more effective negotiation both within and outside the  organisation. \n  \nOBJECTIVES  \nAt the end of this programme\, the participants will be able to: – \n\nSuccessfully manage profitable relationships and negotiate assertively with customers;\nManage every negotiating session to produce desired result;\nResolve conflicts during negotiations using a consultative problem-solving approach;\nImprove customers\, confidence and negotiating\n\n  \nPROGRAMME OUTLINE\nMODULE 1 : THE ART OF NEGOTIATION\n\nNegoatiation As A Basic Life Skill\nSelf-Assessment Of Negotiating Practices\nAn Overview Of The Negotiating Process : The Four Phases\n\nMODULE 2 : PLANNING FOR NEGOTIATIONS\n\nGetting The Facts\nSetting Negotiating Objectives\nTeam Exercises\nDefining The Settlement Range\n\nMODULE 3 : AT THE BARGAINING TABLE\n\nFiring The Opening Gun\nReturning The Serve\nListening Skills And Body Language\nExtracting And Granting Concessions\nTesting And Maintaining Credibility\nAnalysis Of Role-Plays Results\n\nMODULE 4 : USING POWER AND APPLYING PRESSURE\n\nSources Of Power And Leverage\nUsing Power Tactics\nResisting Intimidation And Pressure\nFighting Dirty Tactics\n\nMODULE 5 : REACHING AGREEMENT\n\nCo-operative Modes Of Negotiation\nAnalysis Of Role-Plays Results\nBreaking An Impasse\nCoping With Deadlock\nFallback Solutions\n\nMODULE 6 : THE WINNING NEGOTIATOR\n\nSpecial Situation : Team\, Telephone and Foreign Negotiations\nAssessing Your Negoatiation Situation\nDeveloping A Negoatiation Improvement Plan\n\n  \nWHO SHOULD ATTEND ?\nExecutives\, Supervisors\, Head of Unit / Department\, Managers et cetera. \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nMazdurah Mohd Zain \nAzmi Shahrin
URL:https://brainwork-resources.com/event/effective-negotiation-skill/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
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