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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230207
DTEND;VALUE=DATE:20230209
DTSTAMP:20260601T230001
CREATED:20230103T132908Z
LAST-MODIFIED:20230103T132908Z
UID:1329-1675728000-1675900799@brainwork-resources.com
SUMMARY:5S and Safety In The Workplace
DESCRIPTION:INTRODUCTION\nWhat is the Role in developing a 5’S and Safety in Workplace? Corporate health and safety are important elements of any organization but are often not given enough importance by the leadership unless enforced by quality- certifying institutions. \nHowever\, many companies\, especially those more prone to organizational safety hazards\, have seen vast benefits from implementing a more proactive approach to health and safety\, rather than a reactive one. \nLeaders should also understand that obeying the law\, containing losses\, and improving productivity levels can best be attained if employees feel safe in their work-spaces. It is also important to investigate why health and safety management should include perspectives on human and cultural elements of the workplace. \nWhy are this “5’S and Safety in Workplace Training Course” important for organizational success? This course reveals the steps towards forming a vision around leading safety as a culture\, which allows you to develop your leadership ability\, builds your communication and training skills\, and equips you with the tools and techniques required to lead a safety culture. \nThis training course will empower you to ensure alignment of your leadership’s expectations with the business safety culture and culture more broadly\, giving safety equal significance as other business implications for safety and executive excellence. You will also have the opportunity to create a personalize action plan to promote a health and safety culture in your company \n  \nTRAINING OUTCOME\nUpon completing this 5’S and Safety in Workplace Training Course successfully\, participants will be able to: \n\nUnderstand what organizational health and safety entail and why they are important\nLearn how to relate safety to the core morals of your company\n\n\nUnderstand why basic compliance is not enough and how to evolve from a compliance culture to a safety culture\n\n\nEvaluate the safety protocols in your company objectively\nDevelop your skills to coach safety behaviors and gauge performance\nDetermine how to develop a “leadership presence” based on actions rather than words\n\n\nStudy how to tailor your safety message to appeal to any communication style\nPractice how to lead and facilitate safety meetings that actually raise safety awareness\n\n  \nCOURSE CONTENTS\nMODULE 1 : INTRODUCTION SAFETY LEADERSHIP MANAGEMENT (SLM) in 5’S or 6’S                            \n\nIntroduction on Safety 5’S or 6’S\nRule and Regulation on the Safety 5’S or 6’S Management\nWhat is 5’S or 6’S in organization in\n5’S or 6’S organization in\n\nWhat is Seiri (Sort) – Sisih\nWhat is Sciton (Systematize) – Susun\nWhat is Seso (Shine / Sweep) – Sapu\nWhat is Seiketsu (Standardize) – Seragam\nWhat is Shitsuka (Self-discipline) – Sentiasa amal\nWhat is Safety – Keselamatan\n\n\n12 steps to 5’S sorting event success\n6’S to success in the workplace\n\nMODULE 2 : UNDERSTANDING ON SAFETY IN THE WORKPLACE\n\nWhat is a Safety at the workplace\nWhy it so importance on the safety at workplace\n10 reason why it so important\nTypes of workplace safety hazards in organization\n\n\nSafety Hazard at workplace – Slips\, Trips and Fails\nBiological Hazards at workplace\n\n\nPhysical Hazard at workplace\n\nWhat is Physical Hazard / Types of Physical Hazard\n\n\n\n\nErgonomic Hazard at the workplace\n\nWhat is Ergonomic Hazard\nWhat are the effects of Ergonomic Hazard if not prevented\nHow to lift cargo or things through Ergonomic Hazard\n\n\nChemical Hazard at the workplace\n\nWhat is Chemical Hazard\nWhat is MSDS (Material Safety Data Sheet)\nHow many classification in Chemical group\n\n\nOrganization Hazard in the workplace\n\nWhat is Organization Hazard in the workplace\nTypes of Organization Hazard in the workplace\nStress and metal health\nTips to help reduce stress at the workplace\nThe legal definition of sexual harassment\nFocus on prevention and preparation in workplace safety\n\n\n\nMODULE 3 : SAFETY AND SECURITY AT THE WORKPLACE\n\nWhat is Safety and Security at the workplace\nSafety management programme\nThere E’S of safety\nSecurity in the workplace\nWorkplace security staff and system\nRole of front office in security\nTypes of security\nSecurity and control key\nStep to the key control\n\nMODULE 4 : FIRE SAFETY AND FIRE TRAINING AT THE WORK PLACE\n\nFire warning system and Fire Drill\nWhat to do in case of fire emergency\nFire Fighting equipment\nType of Fire Extinguisher\nFirst Aid in workplace\n\nMODULE 5 : HUMAN ERROR\n\nThe problem of human\nHuman error approaches\nError management control measure\nDefining risk Hazard\nGambling and risk commonalities\nAchieving as “Zero Risk” cultures\n\n  \nWHO SHOULD ATTEND ?\nSafety Officer\, Safety Manager and those that are part  of the safety team in an organization and other interested parties. \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nDr Barhanuddin Khalil or \nHishamuddin Abd Halim
URL:https://brainwork-resources.com/event/5s-and-safety-in-the-workplace/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230213
DTEND;VALUE=DATE:20230215
DTSTAMP:20260601T230001
CREATED:20230103T132543Z
LAST-MODIFIED:20230103T132555Z
UID:1326-1676246400-1676419199@brainwork-resources.com
SUMMARY:Customer Services Excellence for Frontliners
DESCRIPTION:INTRODUCTION\nIt doesn’t matter what industry you are in – whether government or private sector\, retail or service operation\, from supermarkets & restaurants to insurance & banking to the tourism industry – serving customers is what it’s all about. Doing it well ensures your company’s healthy passage through the current economic situation. \nLet’s face it – one slight mistake in serving one customer in today’s extremely competitive business environment means millions of RMs down the drain. Your company’s customers don’t deal with just your company alone\, they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others\, even from totally different industries. It’s corporate suicide for your staff to take customer service lightly. Your staff needs to genuinely care. No more just lip service. \nThis program explores the “spirit of service” and the “service-mind” and emphasizes the need for positive attitude and behaviour\, confidence\, control and enhanced presentation when dealing with customers. \nIt has been designed to assist participants to understand and apply all aspects of the customer and how to speak their language through identifying needs and expectations\,  improving communication techniques\, handling of complaints and troublesome customers. \nEmphasis is given on building a positive attitude and mind-set when dealing with customers and nurturing a positive outlook by “treating my job as a business”. \n  \nOBJECTIVES\nUpon successful completion of this course\, you will be able to: \n\nState the rationale and importance of excellent customer service to business\nElaborate the basic concepts of quality and the importance to the service industry\nUnderstand why it is to your personal advantage to offer excellent customer service\nRealize that it’s the people from within the organization that stop customers from coming back\nHow it feels to be a customer yourself\nIdentify customer needs and wants and use this understanding to enhance their skills in interacting with customers\nLearn what to do when customers complain\nHandle difficult situations involving customers\nRealize that listening is more important than talking in customer service\nLearn how to verify and clarify when communicating with others\n\n  \n COURSE CONTENT\n\n\n\nMODULE\nTOPIC\nKEY CONTENTS\n\n\n\n\n1\nUNDERSTANDING HOW CUSTOMERS THINK AND MAKE DECISIONS\n\n\nDiscovering and understanding your own thinking preferences as a person\nDiscovering and understanding your own decision making style\nDiscovering your own Communication Style\nHow you communicate\, make decisions AND how you approach your customers\nHow to be more flexible when dealing with customers\nUnderstanding your customers thinking preferences as a person\nHow this information affects the way you deal with conflicts with customers\n\n\n\n\n2\nPUT YOURSELF IN THE CUSTOMER’S SHOES\n\n\nTo best serve a customer\, you must first be a customer yourself\nGroup Work : Describe a pleasant experience you had as a customer; then describe an unpleasant experience\, and then discuss how you felt\nWhat happens when you get good customer service or bad customer service from a supplier?\n\n\n\n\n3\nWHAT SORT OF SERVICE ARE YOU OFFERING?\n\n\nWhy we don’t give good customer service\nSome common excuses people give for offering indifferent or poor customer service\, and why – and how to overcome them\nInternal customers – how they affect our job\nWhat outstanding organizations have – quality products\, delivery systems\, and customer service\n\n\n\n\n4\nMOMENTS OF TRUTH IN CUSTOMER SERVICE\n\n\nMoments of truth in customer engagement\nReasons for moments of truth\nWhy customers stop buying from your company?\nWho’s at fault?\nGetting rid of customer barriers\nMaking it easier for customer to do business with us\n\n\n\n\n5\nTHE CUSTOMER ENGAGEMENT PROCESS\n\n\nThe C-E-S-A-W-L Model in Customer Engagement\nConnect\, Explore\, Solve\, Act\, Wow\, Leverage for future\n\n\n\n\n6\nHOW TO “EXPLORE”\n\n\nListen actively\, and take notes\nClarify\, verify\, question\nRepeat what the other party has said\, and ask for confirmation\n\n\n\n\n7\nCUSTOMER SERVICE IS ALL ABOUT COMMUNICATION\n\n\nThe biggest problem in communication\nListening and verification skills\nListening and verification skills role play\nThink of people who (don’t) listen\n\n\n\n\n8\nHOW TO EARN THE CUSTOMER’S S.T.A.R. (SUPPORT\, TRUST\, ADMIRATION\, RESPECT)\n\n\nEmotional Intelligence (EI) – the human side of customer service.\nA discussion of the works of Daniel Coleman and Stephen Covey\nThe various intelligences\nCase study – Great expectations\nEnhancing your Intrapersonal Intelligence\nStrategies to earn other people’s STAR\n\n\n\n\n9\nCOMPLAINTS\, COMPLAINTS\, COMPLAINTS\, \n \n\n\nWe want customers to complain!\nGroup discussion on bad service delivery\nPositive results of working with complaints and difficult customers\nCase study – How to handle a complaint\n\n\n\n\n\n  \nWHO SHOULD ATTEND?\nFront-liners\, Administrative Assistants\, Clerical Staff and others who want to know more about good customer service .Who Who should attend? \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nIsmail Hashim or \nMazdurah Mohd Zain
URL:https://brainwork-resources.com/event/customer-services-excellence-for-frontliners/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230220
DTEND;VALUE=DATE:20230222
DTSTAMP:20260601T230001
CREATED:20230103T131953Z
LAST-MODIFIED:20230103T131953Z
UID:1324-1676851200-1677023999@brainwork-resources.com
SUMMARY:Microsoft Office: Tips and Tricks (Microsoft Office Mastery Series)
DESCRIPTION:COURSE REQUIREMENT\n\nParticipants should be able to use a PC at the beginner level;\nBasic knowledge and functionality of Microsoft Word;\nMicrosoft Office 2013 and above\n\n  \nMICROSOFT WORD\nMicrosoft Word is an under-rated software. Most of the Users will assumed that Microsoft Word is a very easy software to learn and use. There is some truce in the statement. Microsoft Word is a very powerful word processing software. It can be used to write letters\, proposals\, articles\, marketing mailing tools\, and more. Not only it has vast applications\, but it can be done very fast if you know the right way to use it. \n  \nLEARNING OUTCOME\nUpon completion of the Microsoft Word session\, users can: \n\nUse the Word Styles to simplify Formatting and create Table of Contents.\nCreate and use the Building Block (AutoText) to simplify the workflow.\nDesign Word document with confident.\n\n  \nCOURSE OUTLINE\nMODULE 1 : EXPOSE THE SECRET BUILDING BLOCK IN MS WORD.\n\nWhat is the Building Block?\n\nLocate the Building Block\nSuper Shortcut : add AUTOTEXT to the Building Block\nMaximize the advantage of using AutoText in Microsoft Word.\nAdminister the AutoText Entry.\n\n\n\nMODULE 2 : LET‘S OUTDO THE MANUAL FORMATTING\n\nThe magical world of Word Styles\n\nDiscover how you can format easily using Word Styles.\nModify the whole document formatting like a Superhero in just seconds.\n\n\nWhy applies Styles? What else can it do?\n\nPrepare a Table of Contents in just 3 Clicks… yes 3 Clicks. It is not a Joke.\nBe amazed with the flexibility to Modify and Update the TOC.\n\n\n\nMODULE 3 : GET READY TO DESIGN A MAGAZINE ALIKE DOCUMENT.\n\nWhat does Magazine look alike document?\nTurn a single column document to multi column document.\nExplore the Sections in a Document.\n\nAdding\, Modify and Remove Sections in the Document.\n\n\nPictures Speaks a thousand words\n\nPlace the picture anywhere you want.\nWrap the Text around the Image\n\n\n\n\nMICROSOFT EXCEL\nMany people have always been pressed to understand the best of Microsoft Excel. You will be making your Microsoft Excel the best companion in this course and generating the best report using Microsoft Excel faster than you might imagine. The course is designed to help users bridge the gap between their current Excel expertise and the final report they want. Impress the boss with excellent reports and get the management’s attention. \n\nLEARNING OUTCOME\nUpon completion of the Microsoft Excel session\, users can: \n\nApply all the Best practices in Microsoft Excel.\nWrite Excel Formulas to clean up messy data.\nNavigate and manage worksheets like an Excel Master.\n\n\nCOURSE OUTLINE\nMODULE 1 : NAVIGATE AND PASTE IN A SPECIAL WAY WITHIN EXCEL\n\nHow to instruct Excel to Select what we want?\nSelect Blank cells and summarized Data Quickly… just ONE click.\nCalculate in Microsoft Excel without Formula… just Paste Operation.\n\nMODULE 2 : THE BENEFIT OF EXCEL TEXT FUNCTIONS\n\nData Cleansing can be difficult but not with Text Functions.\nConvert data can never be easier.\n\nMODULE 3 : WORK WITH MULTIPLE WORKSHEETS THE EASY WAY\n\nNavigate between the Sheets can never be any easier\nArrange multiple worksheet side by side within the same File.\n\nMODULE 4 : DATA ANALYSIS AND INTERACTIVE REPORT USING PIVOTTABLE\n\nManaging a Data with Table\nGenerate quick reports with PivotTable\nAnalyze data with Grouping and Calculated Field\nPresent Complex Data in Mini Dashboard\n\n  \nMICROSOFT POWERPOINT\nMicrosoft PowerPoint is a presentation software that enables users to create engaging presentations. PowerPoint enables users to add animation and effects to slideshow elements. As a presentation tool PowerPoint can be used to organize and structure your presentations\, create a professional and consistent format for the content of your presentation\, and animate your slides to give them greater visual impact. \n\nLEARNING OUTCOME\nUpon completion of the Microsoft PowerPoint course\, participant will learn: \n\nPresent your PowerPoint Slides like a Professional Speaker.\nAdd Content to the Slides from any source.\nApply custom Slides Presentation using one Deck of Slides.\n\n\nCOURSE OUTLINE\nMODULE 1 : INTRODUCTION TO POWERPOINT\n\nPowerPoint Slides Guidelines\nPowerPoint Presentation and Controls\n\nMODULE 2 : SLIDE CONTENTS – TEXT CONTENTS\n\nPrepare contents using Microsoft Word.\nImport text from Microsoft Word.\n\nMODULE 3 : PREPARING MODERN SLIDE WITH ANIMATION\n\nApply Morph and Zoom effect to Objects\, Texts and Images\n\n\nMODULE 4 : FINALIZING POWERPOINT SLIDES\n\nUse Custom Slide Show\nReuse Slides\n\n  \nSIAPA YANG PATUT HADIR\nTerbuka kepada sesiapa sahaja yang berminat dan ingin mendalami lagi kemahiran dalam platform Microsoft Office \n  \nFEES \nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \n  \n  \nPENCERAMAH (TRAINER) \nShamsiyah Abd Kadir \nKelvin Ng Choo Kent
URL:https://brainwork-resources.com/event/microsoft-office-tips-and-tricks-microsoft-office-mastery-series/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230227
DTEND;VALUE=DATE:20230301
DTSTAMP:20260601T230001
CREATED:20230103T131555Z
LAST-MODIFIED:20230103T131555Z
UID:1322-1677456000-1677628799@brainwork-resources.com
SUMMARY:Pengurusan Pejabat dan Perkeranian
DESCRIPTION:PENGENALAN \nKerani dan Pembantu Tadbir merupakan individu penting yang menjadi jentera yang melaksanakan segala arahan daripada pengurusan. Kumpulan kerani dan pembantu tadbir yang cemerlang merupakan petugas barisan hadapan yang mencorak rentak bagi sesebuah organisasi. Transformasi perlu dilakukan selaras dengan peredaran arus pemodenan dan kecanggihan teknologi bagi memenuhi keperluan di dalam profesion ini yang sering berubah supaya terus kekal relevan. \nDesakan kerja masakini memerlukan anjakan yang besar kerana cara kerja masa lalu tidak dapat memastikan keberkesanan seorang kerani dan pembantu tadbir melaksanakan tugasan yang kian mencabar. Oleh itu\, kursus ini telah dirumus untuk melengkapkan mereka dengan kemahiran yang dapat memberi kesan mendalam dan luarbiasa kepada perkhidmatan yang diberi mereka dengan penekanan kepada unsur anjakan Sikap\, Minda dan Kemahiran \n  \nOBJEKTIF KURSUS \nPada akhir program ini\, para peserta akan dapat: \n\nMemahami peranan dan tanggungjawab sebagai seorang kerani/pembantu tadbir yang profesional\nMembentuk etika kerani / pembantu tadbir yang profesional\nMeningkatkan kemahiran komunikasi dan hubungan kemanusiaan\nMelaksanakan tugas dengan berkesan\nMenggunakan aplikasi mudah alih Google Calendar untuk mengurus jadual dan tugasan\n\n  \nKANDUNGAN \nMODUL 1: TANGGUUNGJAWAB & CABARAN KERANI / PEMBANTU TADBIR \n\nVisi Dan Objektif Perkhidmatan Awam\nPeranan Dan Tanggungjawab Kerani / Pembantu Tadbir Dalam Oganisasi\nKepentingan Tugas Dan Kedudukan Di Dalam Organisasi\nKompetensi Kerani / Pembantu Tadbir Profesional Lagi Cemerlang\nMasaalah Dan Cabaran Di Tempat Kerja\nAktiviti : Ceramah dan Perbincangan                     \n\nMODUL2: ANJAKAN SIKAP POSITIF\n\nMengenalpasti Sikap Negatif Dan Positif\nPentingnya Bersikap Positif Di Tempat Kerja\nTeknik Untuk Menerap  Sikap Positif\nAktiviti : Ceramah & Refleksi Minda\n\nMODUL 3: PEMERKASAAN DIRI UNTUK MENGUBAH (EMPOWERMENT)\n\nPerihal Pentingnya Pemerkasaan Diri\nKaedah Untuk Memperkasakan Diri\nMengenalpasti Perkara-Perkara Yang Boleh Diubah Sendiri\nMengaplikasikan Perubahan DiTempat Kerja\nAktiviti : Ceramah & Perbincangan\n\n\nMODUL 4: KEMAHIRAN INTERPERSONAL DAN BERKOMUNIKASI\n\nCara Menerima Dan Menyampaikan Maklumat Secara Berkesan\nMenggunakan Kemahiran Mendengar Aktif Untuk Menambah Keberkesanan Kerja\nMenggunakan Gaya Asertif Di Tempat Kerja\nAktiviti : Ceramah & Role Play\n\nMODUL 5: KETRAMPILAN DIRI\n\nPentingnya Untuk Ketrampilan Diri\nKetrampilan Diri Sebagai Cermin Diri\, Ketua Dan Organisasi\nPanduan Ketrampilan Waktu Kerja Dan Majlis\nPerbezaan Ketrampilan Rasmi Dan Santai\nMemahami Pejabat Sebagai Zon Ketrampilan Rasmi\nAktiviti : Ceramah & Perbincangan\n\n  \nMODUL 6 :MENANGANI KETUA YANG RUMIT\n\nMemahami Sebab Kenapa Rumit Berurusan Dengan Ketua\nMendalami Keperluan Ketua\nMencatat Keutamaan Ketua Untuk Sesuatu Kerja\nMencapai Keserasian Dengan Ketua\nActiviti : Ceramah & Role-Play\n\nMODUL 7: MENJALANKAN TUGAS DENGAN AUTONOMI \n\nMengenalpasti Bidang Kuasa Autonomi\nMemberanikan Diri Untuk Bertindak\nMembuat Saringan Sebelum Membawa Isu Ke Perhatian Ketua\nActiviti :Ceramah & Pembentangan Kumpulan \n\nMODUL 8: MENJADUALKAN TUGAS MENGGUNAKAN GOOGLE CALENDAR \n\nPengenalan Kepada Tetapan Dan Fungsi-Fungsi Google Calendar\nLatihan Menjadualkan Mesyuarat\, Tempoh Akhir\, Acara Dan Tarikh Penting\nActiviti : Ceramah & Latihan Individu\n\n  \nPenilaian Kursus \nPenyampaian Sijil \nTamat \n  \n  \nSIAPA YANG PATUT HADIR \nTerbuka kepada semua kakitangan perkeranian\, pembantu tadbir dan lain-lain kakitangan sokongan dalam sesebuah organisasi. \n  \nFEES \nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \nPENCERAMAH (TRAINER) \nMazdurah Mohd Zin \nAzmi Shahrin
URL:https://brainwork-resources.com/event/pengurusan-pejabat-dan-perkeranian/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
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