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DTSTART;TZID=UTC:20260518T080000
DTEND;TZID=UTC:20260519T170000
DTSTAMP:20260513T191738
CREATED:20251207T062627Z
LAST-MODIFIED:20251207T062627Z
UID:1477-1779091200-1779210000@brainwork-resources.com
SUMMARY:Managing Difficult People at Work
DESCRIPTION:INTRODUCTION \nSupervisors are link s between management and shop floor workers. They  are normally responsible for the performance and productivity of their   subordinates. This program aims to provide the participants with the skills and techniques of modern supervision in managing difficult people because according to Zawacki that 80% of supervisor’s problem are people problems. It is structured to refresh and stimulate more effective supervisory practices in managing people. \n  \nOBJECTIVES \nUpon completion of the program\, participants will be able to: \n\nAcquire the skill to carry out critical evaluations of the ways in which they supervise staff and how to go about motivating them to increase  productivity\nIdentify problem people and the types of their behavior\nUnderstand the disciplinary procedure and differentiate between the minor and major misconduct\nAcquire the ability to handle grievances and complaints effectively\nDemonstrate practical techniques for managing problem people situation\nApply the skill of coaching and counseling towards positive change and increased productivity\n\n  \nCOURSE CONTENT \nMODULE 1 : SUPERVISOR AND PEOPLE PROBLEM \n\nRole of the supervisor as problem solver and law enforcer\nWhat is people problem?\nReason for not conforming\n\nSkill Deficiency\nMorale Deficiency\nSystem Deficiency\n\n\nSupervisory Continuum for not conforming\n\nCorrective Action\nCoaching for excellent\n\n\nIdentifying problem among the subordinates\n\nPoor performance\nNegative attitude\nUnacceptable attendance\nHabitual absenteeism (AWOL)\nInsubordination\nTardiness\nMissing in action\nRegular MCs\nPersonal problems\n\n\nDisciplinary Procedures – Minor and Major misconduct\n\nMODULE 2 : SUPERVISOR AND MOTIVATION \n\nWhat is motivation?\nThe supervisor’s role in motivation\nMaking work more valuable and satisfaction\nTechniques in motivating towards peak performance\nMotivating problem people\nCommunication and human relation in motivation\nReinforcement and Feeling\n\nPositive reinforcement\nNegative reinforcement\nPlastic reinforcement\n\n\nCriteria for successful reinforcement\nCreating positive environments and cultures for motivated performance\n\nMODULE 3 : COUNSELLING SKILLS AT WORK PLACE \n\nAn understanding of counseling\nThe counselor and counseling\n\nCharacteristic of an effective counselor\nThe counselor motivation\nThe counselor role and ethic\n\n\nTechniques and process of counseling\n\nHow to start a counseling session\nHow to encourage an employee to open up\nHow to arrive at solution\n\n\nBenefit of counseling\n\nCounseling and poor performance\nCounseling and discipline\n\n\nCounselor vulnerability\n\nMODULE 4 : TECHNIQUES MANAGING DIFFICULT PEOPLE \n\nPractical steps for implementing result oriented people  problem solving\nHow to conduct an effective problem people interview – basic\nTechniques in dealing with negative behavior-using I- Message\nHow to give and receive feedback in people problem situation\n\nListening Skill\nGiving Feedback Skill\n\n\nHow to criticize without offending\n\nConstructive criticism\nDestructive criticism\n\n\nCorrecting Problem Behavior\nConflict Resolution Strategies\nReprimand and taking proper disciplinary action\n\n  \nMETHODOLOGY \nAn adult learning approach using a combination of lectures and simulation\, exercises\, management games & group discussions \n  \nWHO SHOULD ATTEND? \nExecutive\, Supervisor\, Head of Unit / Department\, Manager et cetera \n  \nTRAINER \nMazibah Mohd Zin \nMazdurah Mohd Zin \nDr Rahman Ibrahim \n  \nFEES (WITHOUT ACCOMODATION) \nRM1\,100.00 per pax \nEarly Bird RM1\,000.00 per pax \n(20 days before program) \n2 pax RM 1\,050.00 per pax \n3 pax > RM1\,000.00 per pax \n(This fees is inclusive of 2 morning tea breaks\, 2 lunch \, 2 afternoon tea breaks\, notes and certificate of attendance for the participants)
URL:https://brainwork-resources.com/event/managing-difficult-people-at-work-2/
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