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X-WR-CALDESC:Events for Brainwork Resources
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DTSTART:20220101T000000
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DTSTART;VALUE=DATE:20231101
DTEND;VALUE=DATE:20231103
DTSTAMP:20260601T195748
CREATED:20230104T112615Z
LAST-MODIFIED:20230104T112615Z
UID:1403-1698796800-1698969599@brainwork-resources.com
SUMMARY:Conflict Management
DESCRIPTION:INTRODUCTION\nConflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. Research has found that workers who experience conflict in their workplace are up to 70% less productive in their jobs. Witnesses to conflict are also up to 40% less productive than if the workplace was stress-free. Thus\, managing conflict could be a major non value added activity that we need to eliminate in order to remain competitive. \nThis workshop equips delegates with an understanding of themselves and how their behaviour influences conflict situations. It also looks at coping mechanisms for dealing with criticism\, difficult people and attitudes in the workplace and prevention techniques to address potential conflicts before they occur. We emphasise the importance of communication and looks at different conflict management styles and strategies. Delegates will also learn to deal with anger and helps them overcome the fear of confrontation. \n  \nLEARNING OUTCOMES\nUpon course completion\, participants will be able to: \n\nIdentify causes of conflict\nDescribe how diversity and differences can be harnessed\nDemonstrate strategies that avoid escalation of conflict\nDemonstrate techniques to show empathy and rapport\nProblem solve quickly and effectively\nHandle customer complaints appropriately\nNegotiate a successful outcome\n\n  \nCOURSE CONTENT\nMODULE 1 : AN INTRODUCTION TO CONFLICT MANAGEMENT\n\nWhat is Conflict?\nWhat is Conflict Resolution?\nUnderstanding the Conflict Resolution Process.\n\nMODULE 2 : CONFLICT RESOLUTION INSTRUMENT\n\nCollaborating\nCompeting\nCompromising\nAccommodating\nAvoiding\n\nMODULE 3 : CREATING AN EFFECTIVE ATMOSPHERE\n\nNeutralising Emotions\nStress and Anger Management Techniques\nSetting Ground Rules\nChoosing the Time and Place\nThe Importance of Forgiveness\nIdentifying the Benefits of Resolutions\n\nMODULE 4 : CREATING MUTUAL UNDERSTANDING\n\nWhat do I want?\nWhat do They Want?\nWhat do They Want?\nFinding Common Ground\nBuilding Positive Energy and Goodwill\nStrengthening your Partnership\n\nMODULE 5 : GETTING TO THE ROOT CAUSE\n\nExamining Root Cause\nCreating a Cause and Effect Diagram\nThe Importance of Forgiveness\nIdentifying the Benefits of Resolution\n\nMODULE 6 : BUILDING A SOLUTION\n\nCreating Criteria\nCreating a Shortlist\nChoosing a Solution\nBuilding a Plan\n\nMODULE 7 : THE SHORT VERSION OF THE PROCESS\n\nEvaluating the Situation\nChoosing your Steps\nCreating an Action Plan\nUsing Individual Process Steps\n\nMODULE 8 : FINAL PRACTICE \n\nGroup practice on Resolving Conflicts\n\n  \nSIAPA YANG PATUT HADIR\nTerbuka kepada Eksekutif\, Penyelia\, Ketua Unit/ Ketua Jabatan \, Pengurus dan sesiapa sahaja yang mempunyai kakitangan dibawah pengawasan mereka. \n  \nFEES\nINDIVIDU RM1\,000.00 seorang \nEARLY BIRD RM800.00 seorang \n(14 hari sebelum kursus) \nBERDUA RM900.00 seorang \nBERTIGA > RM850.00 seorang \n(Fees – tanpa penginapan) \n  \nPENCERAMAH (TRAINER)\nAzmi Shahrin atau \nMazdurah Mohd Zin
URL:https://brainwork-resources.com/event/conflict-management/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
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