BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Brainwork Resources - ECPv6.16.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://brainwork-resources.com
X-WR-CALDESC:Events for Brainwork Resources
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230904
DTEND;VALUE=DATE:20230906
DTSTAMP:20260601T190554
CREATED:20230104T100636Z
LAST-MODIFIED:20230104T100636Z
UID:1385-1693785600-1693958399@brainwork-resources.com
SUMMARY:Clerical and Administrative Skills
DESCRIPTION:INTRODUCTION\nThis course is aimed to develop clerical and administrative staff as to achieve excellence at their workplace and learn how to maximize their knowledge while developing their skills effectively. \n  \nOBJECTIVES\n\nTo understanding of their roles and responsibilities in the organization\nTo know how to handle daily task more effectively\nTo Learn ways to control time and stress for work comfort\nTo form and identify positive work attitudes that will promotes personnel and organizational growth.\nBecome revitalized worth greater desire for excellence in works through setting specific work improvement goals and standards. To appreciate the benefits and joy of involvement with work.\nReduce work problem resulting from poor communication skills and enable them to interact more effectively with their supervisors and colleagues.\nUnderstand and use emotional intelligent\nManage workflow by prioritizing task and planning a practical work schedule\n\n  \nCOURSE CONTENTS \nMODULE 1 : POSITIVE MINDSET BREEDS POSITIVE WORK ATTITUDE\n\nUnderstanding Mindset\nIdentifying Comfort Zone and Combat Zone hence moving towards transformation\nRelationship from Mindset\, Emotion and Action\nTransforming and integrating change towards positive work habits and attitudes\nBACHA\n\nBlind spots\nAttitude\nComplacent\nHabit\nAssumption\n\n\n\nMODULE 2 : ROLES AND RESPONSIBILITIES\n\nIdentifying your role in an organization\nResponsibility and accountability in your work\nHandling day to day office administrative\nToday‘s office administrative challenge\nTransforming administrative to effective systematic approach\n\nMODULE 3 : EMBRACING INTEGRITY AND DISCRETION \n\nStriving for the best with integrity\nWork as a worship (ibadah) whilst applying discretion\nMoving towards efficiency and effectiveness\nDefining quality and productivity\n\nMODULE 4 : EFFECTIVE COMMUNICATION SKILL\n\nThe communication process\nVerbal and non-verbal communication\nOvercoming barriers to communication\nGetting your ideas and messages across effectively\nEncouraging effective feedback\n\nHow to give effective feeback effectively\nThe techniques of asking question\n\n\n\nMODULE 5 : TIME MANAGEMENT SKILLS AND ACTIVITIES\n\nDifferences between functional and dysfunctional activities\nIdentifying functional and dysfunctional activities – Pie Chart\nPrioritizing work activities\nTime Management Tools\n\nTime Boxing\nTime Management Grid\n\n\nPaired comparison\n\nMODULE 6 : CREATING PROBLEM SOLVING\n\nCreative problem solving\nBuilding creativity into problem solving\nCPS Technique\n\nClarify and identify the problem\nResearch the problem\n\n\n\n\nFormulate creative challenges\n\n\nGenerate ideas\nCombine and evaluate the ideas\nDraw up an action plan\n\n\nDo it (imlement the ideas)\n\n\nWHO SHOULD ATTEND ?\nOpen to all clerical and support staff. \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nMazdurah Mohd Zain \nIsmail Hashim
URL:https://brainwork-resources.com/event/clerical-and-administrative-skills/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
END:VEVENT
END:VCALENDAR