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DTSTART;TZID=UTC:20230829T080000
DTEND;TZID=UTC:20230830T170000
DTSTAMP:20260601T182635
CREATED:20230104T100911Z
LAST-MODIFIED:20230104T100911Z
UID:1387-1693296000-1693414800@brainwork-resources.com
SUMMARY:Lean Management For The Office And Service Industry
DESCRIPTION:INTRODUCTION\nLEAN MANAGEMENT is a customer-focused waste elimination method that makes the process and there by organization lean. In a Lean company\, employees always look to improve their skills and improve the processes. Products and Services are driven in right amounts\, to right location\, at the right time and in the right condition. \nIt is a comprehensive set of techniques that\, when combined and matured\, will\nallow you to reduce and then eliminate the seven wastes. This system not only\nwill make your company Leaner\, but subsequently more flexible and more\nresponsive by reducing waste. The Goal of Lean Thinking is the creation of a continuous stream which delivers customer value with the least waste of resources within the shortest possible time. The Building blocks of Lean Management are 5S\, 7 Wastes\, Visual Management and Standardised work. \nAt the heart of Lean is its philosophy\, which is a long-term philosophy of growth by generating value for the customer\, society\, and the economy with the objectives of reducing costs\, improving delivery times\, and improving quality through the total elimination of waste. \nA “lean office” is the application of the “Lean” philosophy to front end processes. According to the pioneers of the concept\, a business can actually add value to products and services by eliminating waste in these processes. \nThis module has been especially put together to discuss the fundamental aspects of LEAN MANAGEMENT FOR THE OFFICE AND SERVICES INDUSTRY for team leaders and members and to provide a chance for the participants to explore and discuss various aspects of lean and it can introduced and implemented in the office and services environment. \n  \nLEARNING OUTCOMES\n\nDiscuss the overview and philosophy and principles of Lean Management\nElaborate the lean management concept\nDiscuss the Principles of a Lean Office\nDevelop the 5S Culture in the office and service environment\nExplain and implement the various concepts – Value Stream Mapping\, Standardised Work\, Flow\, Visual Management\, Culture and Alignment\nFollow the 8-Steps for a successful implementation of Lean Management in the office\n\n  \nCOURSE CONTENTS\nMODULE 1 : OVERVIEW OF LEAN MANAGEMENT\n\nWhat is Lean Management?\nLean Thinking\nWhy use Lean?\nWhere to use Lean?\nWhen to use Lean?\n\nMODULE 2 : INTRODUCTION TO LEAN MANAGEMENT\n\nWhat is Lean Office?\nWhy is Lean Office important for business?\n11 Principles of Lean Office\n\nMODULE 3 : SIX CORE PRINCIPLES OF A LEAN OFFICE\n\nValue Stream Mapping\nStandardized work\nFlow\nFocus\nCulture\nAlignment\n\nMODULE 4 : VALUE STREAM MAPPING\n\nWhat is Value Stream Mapping?\nWastes\nThree type of wastes\nThe 7 deadly wastes (MUDA) in the office\nBenefits of waste elimination\n\nMODULE 5 : VISUAL MANAGEMENT\n\nWhat is Visual management?\nWhere to use Visual Management?\nHow to use Visual Management?\nBenefits of Visual management\n\nMODULE 6 : STANDARDIZED WORK\n\nWhat is Standardized Work?\nSteps for creating standardized work\nStandardized Work – Dos and Don’ts\nBenefit of standardized work\n\nMODULE 7 : 8 STEPS FOR THE IMPLEMENTATION OF LEAN\n\nAssessing the 3 fundamental issues of CULTURAL CHANGE\nCompleting a system-wide EVALUATION of the PRESENT STATE\nPerforming an educational EVALUATION\nDocumenting the CURRENT CONDITION\nRE-DESIGNING to reduce waste\nEvaluating and determining the GOALS for this line\nImplementing the KAIZEN activities\nEvaluating the newly-formed PRESENT STATE \, stress the system\, then return to Step 1\n\n  \nWHO SHOULD ATTEND ?\nTeam Leaders and Team members et cetera. \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nMae Hashim \nMazdurah Mohd Zin
URL:https://brainwork-resources.com/event/lean-management-for-the-office-and-service-industry/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
ORGANIZER;CN="Brainwork Resources":MAILTO:brainwork.resources@gmail.com
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