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DTSTART;VALUE=DATE:20230807
DTEND;VALUE=DATE:20230809
DTSTAMP:20260429T191508
CREATED:20230104T093020Z
LAST-MODIFIED:20230104T093020Z
UID:1357-1691366400-1691539199@brainwork-resources.com
SUMMARY:Managing Difficult People At Work
DESCRIPTION:INTRODUCTION\nSupervisors are link s between management and shop floor workers. They are normally responsible for the performance and productivity of their subordinates. This program aims to provide the participants with the skills  and techniques of modern supervision in managing difficult people because according to Zawacki that 80% of supervisor’s problem are people problems. It is structured to refresh and stimulate more effective supervisory practices in managing people. \n  \nOBJECTIVES\nUpon completion of the programme\, participants will be able to: \n\nAcquire the skill to carry out critical evaluations of the ways in which they supervise staff   and how to go about motivating them to increase productivity;\nIdentify problem people and the types of their behavior;\nUnderstand the disciplinary procedure and differentiate between the minor and major misconduct;\nAcquire the ability to handle grievances and complaints effectively;\nDemonstrate practical techniques for managing problem people situation;\nApply the skill of coaching and counseling towards positive change and increased productivity\n\n\nCOURSE CONTENT\nMODULE 1 : SUPERVISOR AND PEOPLE PROBLEM\n\nRole Of The Supervisor As Problem Solver And Law Enforcer\nWhat Is People Problem?\nReason For Not Conforming\n\nSkill Deficiency\nMorale Deficiency\nSystem Deficiency\n\n\nSupervisory Continuum For Not Conforming\n\nCorrective Action\nCoaching For Excellent\n\n\nIdentifying Problem Among The Subordinates\n\nPoor Performance\nNegative Attitude\nUnacceptable Attendance\nHabitual Absenteeism (AWOL)\nInsubordination\nTardiness\nMissing In Action\nRegular MCs\nPersonal Problems\n\n\nDisciplinary Procedures – Minor And Major Misconduct\n\nMODULE 2 : SUPERVISOR AND MOTIVATION\n\nWhat Is Motivation?\nThe Supervisor’s Role In Motivation\nMaking Work More Valuable And Satisfaction\nTechniques In Motivating Towards Peak Performance\nMotivating Problem People\nCommunication And Human Relation In Motivation\nReinforcement And Feeling\n\nPositive Reinforcement\nNegative Reinforcement\nPlastic Reinforcement\n\n\nCriteria For Successful Reinforcement\nCreating Positive Environments And Cultures For Motivated Performance\n\nMODULE 3 : COUNSELING SKILLS AT WORK PLACE\n\nAn Understanding Of Counseling\nThe Counselor and Counseling\n\nCharacteristic Of An Effective Counselor\nThe Counselor Motivation\nThe Counselor Role And Ethic\n\n\nTechniques And Process Of Counseling\n\nHow To Start A Counseling Session?\nHow To Encourage An Employee To Open Up?\nHow To Arrive At Solution?\n\n\nBenefit Of Counseling\n\nCounseling And Poor Performance\nCounseling And Discipline\n\n\nCounselor Vulnerability\n\nMODULE 4 : TECHNIQUE MANAGING DIFFICULT PEOPLE\n\nPractical Steps For Implementing Result Oriented People Problem Solving\nHow To Conduct An Effective Problem People Interview – Basic Guidelines\nTechniques In Dealing With Negative Behavior – Using I-Message\nHow To Give And Receive Feedback In People Problem Situation\n\nListening Skill\nGiving Feedback Skill\n\n\nHow To Criticize Without Offending\n\nConstructive Criticism\nDestructive Criticism\n\n\nCorrecting Problem Behavior\nConflict Resolution Strategies\nReprimand And Taking Proper Disciplinary Action\n\n  \nWHO SHOULD ATTEND ?\nExecutive\, Supervisor\, Head of Unit / Department \, Managers et cetera. \n  \nFEES\nINDIVIDUAL RM1\,000.00 per pax \nEARLY BIRD RM800.00 per pax \n(payment 14 days before the program) \n2 PAX  RM900.00 per pax \n3 PAX or  > RM850.00 per pax \n(Fees – without accomodation) \n  \nTRAINER\nMazdurah Mohd Zin or \nAzmi Shahrin
URL:https://brainwork-resources.com/event/managing-difficult-people-at-work/
LOCATION:Kuala Lumpur/Selangor\, Malaysia
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